IMOS On-Prem - IT Administration

IMOS Administration is traditionally broken into two roles: the business system administrator and the IT system administrator. Within your company structure, these two roles may be the same person, but for many clients these roles are supplied by two different individuals.

Role of the IT Administrator

IMOS is enterprise-level software that is designed to run within a networked environment in a client-server architecture. As a result, there are many areas of IT expertise than an IT administrator must be comfortable with. If you feel you do not have the capacity within your organization to fulfill these roles, Veson Nautical offers an IMOS Hosting Solution, IMOSlive, in which we assume the role of IT Administrator.

Areas of Expertise

To be a successful IMOS IT Administrator, you must be familiar with the following areas of expertise:

• XML Files
• Evaluating Log Files
• Client-Server Application Architecture
• Remote Application Distribution
• SQL Server Database Maintenance
• POP3/IMAP email Inboxes
• SMTP email sending servers
• Windows File Share
• Backing up SQL databases
• Restoring a test database

IMOS IT Troubleshooting

IMOS is deployed within many different organizations around the world and therefore it is impossible to predict all possible deployment scenarios. An IT Administrator must therefore be ready to perform troubleshooting steps in order to ensure that IMOS is operating with peak efficiency and without error within your organization's IT environment.

Common Troubleshooting Steps

An IMOS IT Administrator should be familiar with these common troubleshooting steps: 

• Read the IMOS Messaging Service Log
• Read the IMOS Shell Log
• Perform a ping test