IMOS On-Prem - Sending a Database Backup to Veson Nautical Support

View IMOS Documentation in the Help Center.

Notes:

• The information on this page is for IMOS IT Administrators only.
• Sending a raw .bak file from the Client Center can cause data corruption; only send compressed .bak files to Veson Nautical Support.

When working with Veson Nautical to resolve a case, Support may request an IMOS database backup to reproduce a scenario. To send an IMOS database backup to Veson Nautical Support, do the following:

1. Create a .bak file using SQL Server Management Studio.
2. Compress and, if larger than 10GB, split the compressed .bak file using 7-zip.
3. Send the compressed IMOS database backup to Veson Nautical Support from the Client Center.

Requirements and Recommendations

• Download the latest version of 7-Zip from http://www.7-zip.org/
• Create one .bak file with a single media family.
• Use a Safari, Firefox, or Chrome browser to send the IMOS database backup from the Client Center. Internet Explorer does not support Client Center IMOS database backup uploads larger than 2GB.
• For additional information in regards to Veson Nautical IT procedures on receiving databases from clients, see Standard Procedures Explanation When Providing an IMOS Database to Support.

Creating a .bak File Using SQL Server Management Studio

To create a .bak file, do the following:

1. Open SQL Server Management Studio.
2. Expand the SQL instance.
3. Expand the Databases folder.
4. Right-click on the database to back up, hover over Tasks, then click Back Up…
5. Under General, specify one backup Destination.
    
6. Under Media Options, select Overwrite all existing backup sets.
    
7. Click OK.

Compressing and Splitting a .bak File Using 7-Zip

To compress and, if larger than 10GB, split a .bak file, do the following:

1. Open 7-Zip.
    
2. Navigate to the IMOS database backup destination.
3. Select the .bak file to compress.
4. Click Add.
   
5. If the compressed .bak file is larger than 10GB, to split it into multiple volumes, under Split to volumes, bytes select one of the following options: 700M - CD, 4480M - DVD, or 8128M - DVD DL.
    

Sending Compressed .bak Files from the Client Center

To send compressed .bak files to Veson Nautical Support, do the following:

1. Log in to the Client Center at https://clients.veson.com
2. Click Upload your database via SendThisFile.
   
3. Complete the fields:
   1. From
   2. Company Name
   3. Message
4. Click Browse. Select the compressed .bak file(s) to send.
   
5. Click SendThisFile.
6. Do not close the browser until all file transfers are complete.