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View Frequently Asked Questions in the Help Center.

In addition to the questions below, this section includes articles about common error messages and configuration flags.

Overview

Why can't I export lists or reports to PDF?

Why does the Revisions panel show changes that users did not make?

Analytics

Can I export a report that has quotation marks in the title?

How are Age Days calculated in the Report Designer?

How do I add missing fields to the Data Map?

How do I get Bunker Lifting Date in Report Designer?

How do I remove "duplicate" rows in my report?

How should I use the "Apply to Join" Option in the Report Designer?

How to calculate difference between Estimated and Actual TCE?

How to change the default locale date format of report exports

How to obtain a quotient with remainder as decimals when dividing in Report Designer

How to use the Cargo Emissions table for Cargo Emissions Prorations?

What DBO should I use to get data?

Where do I find the CO2 data in the Report designer?

Where to find the Bunker consumed data in Report Designer?

Which data field is responsible for the Loading Rate value found in the Port Details Report for Laytime Calculations?

Which table in Report Designer can I find Voyage Notes created in the Voyage Manager?

Why am I asked to enter my Power BI credentials?

Why are Net Daily (TCE) values mismatched between the Voyage P&L and Analytics reports?

Why are there missing columns in a report despite those columns being added in the Report Designer?

Why does the data in a report or list not match what is found in the Voyage?

Trading & Risk

Allocating Carbon Allowance Invoice to Companies Based on Settlement and Match Types

How to Enter Two Linked Cargos for the same Trade Period?

What causes the "invalid culture identifier" error in downloading the Trade Details List?

Why does the Rate field for a Cargo contract in the Trade Details Drilldown report not match the Net Daily TCE in the linked Benchmark Estimate?

Why do I not see Unrealized P&L, Realized P&L, and Total P&L values in the list view?

Why do I see exposure in the Trading P&L Summary for months that do not have planned liftings?

Why is a vessel being displayed under the Cargo Contract as well as TCI Contracts in the Trading P&L Summary Exposure Report?

Will COA liftings with a status of "inquiry" be taken into account when the Veson IMOS Platform calculates exposure for the Trading P&L Summary?

Chartering

Carbon Calculator 'Include in PnL' by default

Error: Voyage could not be loaded after deleting the TC contract the voyage was created from.

How are estimated Port days calculated?

How are pricing terms selected?

How does Advanced Pricing rules in VC In COA and Cargo contract impact demurrage/despatch rates?

How do I manually change the Bill By field in the Cargo of a mirrored relet voyage?

How is Daily Cost determined on the Speed Comparison Analysis form?

How to make the Laycan period in the Cargo Booking to match the Laycan period in the cargo?

How to troubleshoot error - I/C Company is missing

If the delete button disappears from a Cargo, what steps should I take to make it return?

IMOS - Why are there two Payment Terms in a cargo contract?

Is it possible to create multiple Port/Berth combinations in the Cargo COA itinerary?

Is it possible to uncancel a Cargo?

Is it possible to uncancel a Fixture?

On a TC In, how can I add a Broker at a different "From GMT", while keeping the first Broker?

What is the firmed CP Qty field?

Why am I getting the message “Save error – unable to update voyages linked to cargo” when saving a cargo?

Why am I not allowed to adjust the Time Charter Bill date?

Why am I receiving "ERROR"- The TCO Delivery Port should only be specified on the first voyage for TC Out?

Why are Hire Adjustment items not included in the Hire Statement?

Why Are Tolls Categorized as Port Expenses in Deviation Estimates?

Why does my itinerary have duplicate passing points?

Why doesn't the column view of a user defined field automatically update when amended in the Data Center?

Why does the Laycan Range value of a Cargo/VC In as viewed from the Cargo/VC In List differ from the laycan window indicated in the contract itself?

Why don't I see any regions in the "Regions" section in Market Insights?

Why is my address commission not imported from my TC In into my Estimate?

Why is my TC broker commission not reflected in the Voyage Estimate P&L?

Why is the Demurrage/Despatch missing in the Estimate PnL?

Time Charter

FAQ - Explanation of Bunkers on Consumption

How do I cancel a Time Charter contract?

How do I clear the Last TCI Voy check box?

How do I relink a Time Charter contract to a voyage?

How is TCO bunker adjustment calculated?

What are the calculations behind each CVE "Rate Type"?

Why am I unable to edit Bunker Breakdown in the Time Charter Out contract?

Why does my Time Charter contract's Proj/Act GMT Delivery field appear in red font?

Why does my Time Charter Hire amount seem incorrect?

Why is there no voyage number in Time Charter Commission Payment line item?

Why Period From date in TCO Bill is not based on Proj/Act GMT delivery date in TCO contract?

Will the "To GMT" field for a hire rate in the Pricing grid of a Time Charter contract be extended automatically if the voyage redelivery is extended?

Operations

Can I Add a Second Ops Coordinator in a Voyage

Can I change a vessel name midway through a voyage?

Configurations to be updated at the start of a new calendar year

How can I add waypoints to a voyage itinerary?

How can I approve a Veslink Form on a past consecutive voyage?

How can I lock estimated values in the Voyage P&L?

How can the Voyage Status for Claim Pending and Legal Hold be identified via Data Lake?

How does loaded and discharged LNG cargo impact Voyage Bunker Expenses?

How do I add drifting to my itinerary while my vessel is awaiting orders?

How do I add multiple load and discharge activities on the Cargo Handling form?

How do I change the speed of a previously sailed leg of a voyage?

How do I delete a port from a Completed voyage?

How do I delete a Proforma DA or Final DA only?

How do I delete Other Revenues/Expenses from a voyage?

How do I derive Steam Hours from Port Activities in the Report Designer?

How do I hide reversed line items in the Final Freight Statement?

How do I reset the voyage status to correct commence date of a consecutive voyage?

How to combine load/discharge itinerary lines of multiple cargoes into a single port record?

How to include Financial Attachments in Voyages

How to invoice an external charterer for whole or parts of freight using Spot Out?

How to search Port Expenses excluding rebills

IMOS - Why does my freight invoice reflect CP Qty although CP terms say Bill By: BL Qty?

Unable to complete a voyage due to an error message "Activity reports have been entered after port departure at the last port"

What does "Failed to include cargo info in fixture notification XML" mean when trying to save a voyage?

What does Failed to synchronize cargo data mean?

What does it mean when a transit port (port function P or I) is light blue in the itinerary?

What is the source of the Company column data in the Claims List?

Why am I not able to change the voyage status from "Completed" to "Commenced"?

Why am I unable to add a commencing port?

Why am I unable to save a voyage after correcting errors and warnings?

Why am I unable to update the "Chtr Specialist" field?

Why are the Voyage P&L (Act) and Voyage P&L (Est) columns blank in the Voyages list?

Why can't I access Demurrage Root Cause Analysis?

Why did my actual tolls cost disappear from the P&L after entering port expenses?

Why did Voyage Status change from Completed to Closed?

Why does Company Code in Voyage Manager differ from the Vessel Properties?

Why does my manual Demurrage/Despatch Calculation differ from the Laytime Calculation menu?

Why does my voyage fail to synchronize?

Why does voyage bunker consumption not appear in the Voyage P&L?

Why do Transit Ports have their Port Sequence numbers change when adding or removing a port from the itinerary?

Why is a vessel's newly added fuel type not appearing in Voyage Bunkers?

Why is bunker consumption in the Voyage P&L different from the linked Estimate?

Why is Cargo deleted when removed from a voyage itinerary?

Why is Demurrage or Despatch not showing on the Actual P&L Column?

Why is the despatch/demurrage invoice status in the Transaction Summary showing ‘Posted’ even though the invoice has not been posted?

Why is the discharge port(s) in the operations itinerary not appearing in my CP Terms Details?

Why is there a discrepancy between the cargo booking screen and the database?

Why is voyage bunker consumption different from Vessel details?

Why only one freight rate is applied to different cargo grades in freight invoice?

Will the total port days at an M-port change after importing a cargo that is loaded/discharged at this port?

Bunkering

How do I correct a duplicate bunker lifting?

How to change the Initial bunker inventory on a Commenced and a Scheduled voyage.

How to invoice multiple costs for each bunker requirement?

Is it possible to map the Port Charges value in a Bunker Invoice to the Port Expenses section rather than the Bunkers section of P&L Expenses?

Why are Bunkers Missing from the PnL?

Why Are My Bunker Prices So Low On Consecutive Voyages?

Why are the bunker values in my Bunker Report incorrect but the voyage end quantity is correct?

Why does a bunker price remain in Voyage Bunkers even after the bunker requirement has been deleted, and how do I remove it?

Why doesn't IMOS recognize bunker received quantity from Veslink Form?

Why is the total closing bunker inventory price so low?

Claims

Can I have two separate brokerage commission lines for the same Broker?

How to prevent linked Demurrage/Despatch costs from aggregating on a Freight Invoice

Why am I getting the program message,"Error in update: Table task has been updated since last read, record cannot be saved." when creating a laytime claim invoice?

Why do the fields Total Demurrage Time, Demurrage Days, and Demurrage rate not show on the Laytime Calculation Report?

Why is the broker commission on a demurrage invoice being calculated on net demurrage instead of total demurrage?

Why port activities are not imported into laytime calculation?

Voyage Reporting

An error occurred when receiving an offline forms submission: Failed to decompress Zip data

Can I correct the Voyage Number on a Veslink Form

Can I move Veslink Forms from one voyage to another if they are approved for the wrong voyage?

Can I submit Veslink form attachments via the API?

How can I indicate that a Veslink form is in local time when submitting forms via API?

How do I fix the issue where some of the fields in my custom Form Designer form not appearing in the Port Activities list after submission?

How do I register as an agent in Veslink?

How to Add Attachments on the Veslink Agent Portal

I have made a change to a vessel in the Veson IMOS Platform, but the change is not flowing into the Veslink Forms.

Is it possible to set up different conditions to auto approve Veslink forms?

What does the 'Voyage has No Arrived Ports' error mean on my Departure Notice?

What happens to my data when I reject a previously approved Veslink form?

What is the correct order for submitting Veslink forms?

When should the “In Transit” option be used in a noon report?

Where does the 'Effective Date' on forms pull from?

Where do I enter the "Performance Warranty" details found in the Voyage Performance Report

Why am I receiving voyage reports from a vessel my company hasn't operated in while?

Why are values entered in Voyage Reporting forms rounding up?

Why can't the port agent see the Forms link, such as Port Disbursements and Statement of Facts, in Veslink?

Why is data from Approved Voyage Reporting forms not updating the voyage?

Why is my custom MRV report displaying negative consumption and/or CO2 emissions?

Why is my Forms List empty?

Financials

Can Port Disbursement adjustments be hidden from the Actual column in the Voyage P&L?

Error Line 1 Ledger Code is blank Error creating I/C Journal for payment

How are the date values in the Final Freight Statement populated?

How are the Provisional Port Expenses used?

How does <externalRefID> field in simplePayment XML file affect payments in IMOS?

How do I create Freight Invoices for a Voyage with multiple Cargoes of the same Counterparty?

How do I export an invoice as an XML file?

How do I troubleshoot bunker variances for Model B setup?

How many decimal places are used in the Veson IMOS Platform's back-end calculations?

How to amend the Amt From/To (Upper/Lower Limit) at the Invoice Approvals Restrictions screen.

How to remove Estimated Bunker expenses from the Voyage P&L for consumption estimations that do not exist in the linked Estimate

In the Voyage Invoice List, how do I delete Create Freight Invoice items from old Cargo contracts?

What could happen if my PDA currencies do not match up with my FDA currencies?

What does it mean when an accrual line is red?

What does the message "Would you like to break the link and proceed with loading the invoice" mean?

What should I do if I receive the error "Cannot open freight invoice properly, the link to fixture has been broken. This can occur if the owner/charterer is changed in the fixture after a freight invoice has been issued."?

Where do we view the comments entered upon invoice approval, rejection, or posting?

Why am I receiving a "Duplicate business rule found:" error when saving Business Rules?

Why am I unable to select a bank for an invoice?

Why are mirrored invoices not automatically created?

Why are my TC Commissions inheriting the Due Date from my TCI Payment?

Why are payments for previously posted transactions missing from the database?

Why are the Voyage Period Journals not picking up the offhire Bunkers and Hire?

Why does the Actual Column Take a different Exchange Rate than the Posted Column for Freight Commission

Why does the system assign the same invoice number for the RELT voyage as it does for the parent voyage?

Why do I still see an invariant in my P&L after updating the business rules for a posted invoice?

Why is my PDA not Updated by my FDA?

Why is there a line item highlighted in yellow on a Time Charter Bill/Payment?

Data Center

Can I turn Fuel Zones on/off?

How can I automatically generate Vessel Code upon vessel creation?

How can I set up a Task & Alert rule for Vars-related fields?

How can I set up a Task & Alert rule set involving both “And” and “Or” operators?

How to Set Up Recurrence Options for Scheduled Tasks

Is there a security right that prevents users from creating new vessels?

On Fuel Zones, why doesn’t (cons rate only) compound onto the low-sulfur fuel?

What is the impact of changing the Delay Property field?

Why am I unable to add an Attachment on the Time Charter Task screen?

Why am I unable to see the full list of logs in the Interface Message List in the Veson IMOS Platform?

Why is the drop-down list for a data field highlighting the top result and not the selected value?

APIs

How to get XSD format for all vessel forms?

What should I do when receiving generic error when submitting an XML for the API POST v1/forms/submit?

Which parameters can I use to filter an API call?

Why are my filters not applied when I retrieve my Report Designer report through API?

Integrations

Can external systems interface with IMOS?

Does Veson Nautical support Robotic Process Automation (RPA) for its products?

FAQ - Why are TCTO voyages not included in the notifications for DA-Desk?

Some Interface Messages are stuck in Pending status or are not showing up in the Interface Messages List. How can I fix this?

Why are my imported invoices not exporting to external financial databases?

Why can't I see the billinv as a table in the database?

Why does Company Import XML not update existing records even though the status shows "Successful"?

Why does my invoice import fail even though my line items and total amount match?

Why do Market Index data not appear when the Interface Message List shows that Route data has been successfully imported?

Administration

How can I obtain a copy of the SOC I Type II or SOC 2 Type II report

How can I set someone as a Security Administrator when the current one is unreachable?

How do I change a user's Authentication Type?

How do I find out how many licenses we have?

How do I purchase additional users for the Veson IMOS Platform?

How do I request a schema update?

How do I request that a test database be refreshed with the latest copy of production?

How do I set up a new Veson IMOS Platform user after additional licenses have been added?

How to decode and check the valid to date of a x509 certificate?

IMOS - How to create a TEST-ONLY User

IMOS - Troubleshooting slow load performance

My Veson IMOS Platform session timed out. How do I recover my work?

What is the Veson Nautical client Password Policy?

Why can't I see my company's test site?

Distances

How can I retrieve the VesID of a standard port?

How do I add a new Standard Port to the Port list and Distances?

Why are the miles between ports incorrect?

Do I need to run the UpdatePortsNoUNCodes script found in Distances releases?

Why is there a difference in the miles calculation between the Veson IMOS Platform and Veslink?

Why does my Itinerary show zero miles?

Help Center

How can I report a bug?

How do I fix an issue where Help Center attachments are failing to upload?

Why are incoming email replies to Jira tickets not being processed?

Why has Feature Board suggestion been archived?

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