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Help Center

Why are incoming email replies to Jira tickets not being processed?

Why has Feature Board suggestion been archived?

How do I fix an issue where Help Center attachments are failing to upload?

How can I report a bug?

Analytics

How to use the Cargo Emissions table for Cargo Emissions Prorations?

Why are Net Daily (TCE) values mismatched between the Voyage P&L and Analytics reports?

Why am I asked to enter my Power BI credentials?

Which data field is responsible for the Loading Rate value found in the Port Details Report for Laytime Calculations?

How to change the default locale date format of report exports

Where to find the Bunker consumed data in Report Designer?

How do I get Bunker Lifting Date in Report Designer?

Where do I find the CO2 data in the Report designer?

Why are there missing columns in a report despite those columns being added in the Report Designer?

Can I export a report that has quotation marks in the title?

How do I remove "duplicate" rows in my report?

How to obtain a quotient with remainder as decimals when dividing in Report Designer

What DBO should I use to get data?

Why does the data in a report or list not match what is found in the Voyage?

How are Age Days calculated in the Report Designer?

Which table in Report Designer can I find Voyage Notes created in the Voyage Manager?

How to calculate difference between Estimated and Actual TCE?

How should I use the "Apply to Join" Option in the Report Designer?

How do I add missing fields to the Data Map?

Trading & Risk

Allocating Carbon Allowance Invoice to Companies Based on Settlement and Match Types

Will COA liftings with a status of "inquiry" be taken into account when the Veson IMOS Platform calculates exposure for the Trading P&L Summary?

Why does the Rate field for a Cargo contract in the Trade Details Drilldown report not match the Net Daily TCE in the linked Benchmark Estimate?

How to Enter Two Linked Cargos for the same Trade Period?

What causes the "invalid culture identifier" error in downloading the Trade Details List?

Why is a vessel being displayed under the Cargo Contract as well as TCI Contracts in the Trading P&L Summary Exposure Report?

Why do I not see Unrealized P&L, Realized P&L, and Total P&L values in the list view?

Why do I see exposure in the Trading P&L Summary for months that do not have planned liftings?

Chartering

Why Are Tolls Categorized as Port Expenses in Deviation Estimates?

Why is my address commission not imported from my TC In into my Estimate?

IMOS - Why are there two Payment Terms in a cargo contract?

Is it possible to uncancel a Fixture?

Is it possible to uncancel a Cargo?

How to make the Laycan period in the Cargo Booking to match the Laycan period in the cargo?

Carbon Calculator 'Include in PnL' by default

Why don't I see any regions in the "Regions" section in Market Insights?

What is the firmed CP Qty field?

Why doesn't the column view of a user defined field automatically update when amended in the Data Center?

On a TC In, how can I add a Broker at a different "From GMT", while keeping the first Broker?

If the delete button disappears from a Cargo, what steps should I take to make it return?

How does Advanced Pricing rules in VC In COA and Cargo contract impact demurrage/despatch rates?

Why does the Laycan Range value of a Cargo/VC In as viewed from the Cargo/VC In List differ from the laycan window indicated in the contract itself?

Why is the Demurrage/Despatch missing in the Estimate PnL?

Why am I getting the message “Save error – unable to update voyages linked to cargo” when saving a cargo?

Is it possible to create multiple Port/Berth combinations in the Cargo COA itinerary?

Why is my TC broker commission not reflected in the Voyage Estimate P&L?

Why are Hire Adjustment items not included in the Hire Statement?

Error: Voyage could not be loaded after deleting the TC contract the voyage was created from.

How are estimated Port days calculated?

Why am I receiving "ERROR"- The TCO Delivery Port should only be specified on the first voyage for TC Out?

How to troubleshoot error - I/C Company is missing

Why am I not allowed to adjust the Time Charter Bill date?

Why does my itinerary have duplicate passing points?

How do I manually change the Bill By field in the Cargo of a mirrored relet voyage?

How are pricing terms selected?

How is Daily Cost determined on the Speed Comparison Analysis form?

Time Charter

How do I cancel a Time Charter contract?

Why does my Time Charter contract's Proj/Act GMT Delivery field appear in red font?

FAQ - Explanation of Bunkers on Consumption

What are the calculations behind each CVE "Rate Type"?

Why Period From date in TCO Bill is not based on Proj/Act GMT delivery date in TCO contract?

Why am I unable to edit Bunker Breakdown in the Time Charter Out contract?

Why is there no voyage number in Time Charter Commission Payment line item?

How is TCO bunker adjustment calculated?

Why does my Time Charter Hire amount seem incorrect?

Will the "To GMT" field for a hire rate in the Pricing grid of a Time Charter contract be extended automatically if the voyage redelivery is extended?

How do I clear the Last TCI Voy check box?

How do I relink a Time Charter contract to a voyage?

Operations

Why is a vessel's newly added fuel type not appearing in Voyage Bunkers?

Why does my manual Demurrage/Despatch Calculation differ from the Laytime Calculation menu?

How can I lock estimated values in the Voyage P&L?

Can I change a vessel name midway through a voyage?

IMOS - Why does my freight invoice reflect CP Qty although CP terms say Bill By: BL Qty?

Configurations to be updated at the start of a new calendar year

Why did Voyage Status change from Completed to Closed?

How do I add multiple load and discharge activities on the Cargo Handling form?

How does loaded and discharged LNG cargo impact Voyage Bunker Expenses?

What does it mean when a transit port (port function P or I) is light blue in the itinerary?

Why is Cargo deleted when removed from a voyage itinerary?

Why is the discharge port(s) in the operations itinerary not appearing in my CP Terms Details?

Unable to complete a voyage due to an error message "Activity reports have been entered after port departure at the last port"

How to include Financial Attachments in Voyages

How can the Voyage Status for Claim Pending and Legal Hold be identified via Data Lake?

What is the source of the Company column data in the Claims List?

Why do Transit Ports have their Port Sequence numbers change when adding or removing a port from the itinerary?

What does "Failed to include cargo info in fixture notification XML" mean when trying to save a voyage?

How to search Port Expenses excluding rebills

Why am I not able to change the voyage status from "Completed" to "Commenced"?

Why is the despatch/demurrage invoice status in the Transaction Summary showing ‘Posted’ even though the invoice has not been posted?

Why did my actual tolls cost disappear from the P&L after entering port expenses?

Why is there a discrepancy between the cargo booking screen and the database?

Why am I unable to update the "Chtr Specialist" field?

Can I Add a Second Ops Coordinator in a Voyage

How to invoice an external charterer for whole or parts of freight using Spot Out?

Why is Demurrage or Despatch not showing on the Actual P&L Column?

Why am I unable to save a voyage after correcting errors and warnings?

Why can't I access Demurrage Root Cause Analysis?

How do I change the speed of a previously sailed leg of a voyage?

How do I derive Steam Hours from Port Activities in the Report Designer?

How do I delete a port from a Completed voyage?

How do I hide reversed line items in the Final Freight Statement?

How do I reset the voyage status to correct commence date of a consecutive voyage?

What does Failed to synchronize cargo data mean?

Why is voyage bunker consumption different from Vessel details?

Why only one freight rate is applied to different cargo grades in freight invoice?

Why does voyage bunker consumption not appear in the Voyage P&L?

How do I add drifting to my itinerary while my vessel is awaiting orders?

How to combine load/discharge itinerary lines of multiple cargoes into a single port record?

Why does Company Code in Voyage Manager differ from the Vessel Properties?

Why is bunker consumption in the Voyage P&L different from the linked Estimate?

Why does my voyage fail to synchronize?

Will the total port days at an M-port change after importing a cargo that is loaded/discharged at this port?

Why are the Voyage P&L (Act) and Voyage P&L (Est) columns blank in the Voyages list?

Why am I unable to add a commencing port?

How can I approve a Veslink Form on a past consecutive voyage?

How can I add waypoints to a voyage itinerary?

How do I delete a Proforma DA or Final DA only?

How do I delete Other Revenues/Expenses from a voyage?

Voyage Reporting

Why is data from Approved Voyage Reporting forms not updating the voyage?

How do I register as an agent in Veslink?

Can I submit Veslink form attachments via the API?

I have made a change to a vessel in the Veson IMOS Platform, but the change is not flowing into the Veslink Forms.

How do I fix the issue where some of the fields in my custom Form Designer form not appearing in the Port Activities list after submission?

What is the correct order for submitting Veslink forms?

When should the “In Transit” option be used in a noon report?

Why can't the port agent see the Forms link, such as Port Disbursements and Statement of Facts, in Veslink?

How to Add Attachments on the Veslink Agent Portal

Is it possible to set up different conditions to auto approve Veslink forms?

What does the 'Voyage has No Arrived Ports' error mean on my Departure Notice?

Can I move Veslink Forms from one voyage to another if they are approved for the wrong voyage?

What happens to my data when I reject a previously approved Veslink form?

Where does the 'Effective Date' on forms pull from?

How can I indicate that a Veslink form is in local time when submitting forms via API?

An error occurred when receiving an offline forms submission: Failed to decompress Zip data

Where do I enter the "Performance Warranty" details found in the Voyage Performance Report

Why are values entered in Voyage Reporting forms rounding up?

Can I correct the Voyage Number on a Veslink Form

Why am I receiving voyage reports from a vessel my company hasn't operated in while?

Why is my Forms List empty?

Why is my custom MRV report displaying negative consumption and/or CO2 emissions?

Financials

What does it mean when an accrual line is red?

Why are mirrored invoices not automatically created?

How are the date values in the Final Freight Statement populated?

Why am I unable to select a bank for an invoice?

Why do I still see an invariant in my P&L after updating the business rules for a posted invoice?

How are the Provisional Port Expenses used?

How do I create Freight Invoices for a Voyage with multiple Cargoes of the same Counterparty?

Why is my PDA not Updated by my FDA?

Can Port Disbursement adjustments be hidden from the Actual column in the Voyage P&L?

Why am I receiving a "Duplicate business rule found:" error when saving Business Rules?

How does <externalRefID> field in simplePayment XML file affect payments in IMOS?

How many decimal places are used in the Veson IMOS Platform's back-end calculations?

How do I troubleshoot bunker variances for Model B setup?

How do I export an invoice as an XML file?

Why are my TC Commissions inheriting the Due Date from my TCI Payment?

In the Voyage Invoice List, how do I delete Create Freight Invoice items from old Cargo contracts?

Why does the system assign the same invoice number for the RELT voyage as it does for the parent voyage?

How to amend the Amt From/To (Upper/Lower Limit) at the Invoice Approvals Restrictions screen.

What does the message "Would you like to break the link and proceed with loading the invoice" mean?

Why does the Actual Column Take a different Exchange Rate than the Posted Column for Freight Commission

What should I do if I receive the error "Cannot open freight invoice properly, the link to fixture has been broken. This can occur if the owner/charterer is changed in the fixture after a freight invoice has been issued."?

How to remove Estimated Bunker expenses from the Voyage P&L for consumption estimations that do not exist in the linked Estimate

Why is there a line item highlighted in yellow on a Time Charter Bill/Payment?

What could happen if my PDA currencies do not match up with my FDA currencies?

Why are payments for previously posted transactions missing from the database?

Why are the Voyage Period Journals not picking up the offhire Bunkers and Hire?

Where do we view the comments entered upon invoice approval, rejection, or posting?

Error Line 1 Ledger Code is blank Error creating I/C Journal for payment

Data Center

How can I set up a Task & Alert rule for Vars-related fields?

Why am I unable to see the full list of logs in the Interface Message List in the Veson IMOS Platform?

Why am I unable to add an Attachment on the Time Charter Task screen?

Is there a security right that prevents users from creating new vessels?

Why is the drop-down list for a data field highlighting the top result and not the selected value?

Can I turn Fuel Zones on/off?

On Fuel Zones, why doesn’t (cons rate only) compound onto the low-sulfur fuel?

How can I set up a Task & Alert rule set involving both “And” and “Or” operators?

What is the impact of changing the Delay Property field?

How to Set Up Recurrence Options for Scheduled Tasks

How can I automatically generate Vessel Code upon vessel creation?

APIs

Which parameters can I use to filter an API call?

What should I do when receiving generic error when submitting an XML for the API POST v1/forms/submit?

How to get XSD format for all vessel forms?

Why are my filters not applied when I retrieve my Report Designer report through API?

Integrations

Some Interface Messages are stuck in Pending status or are not showing up in the Interface Messages List. How can I fix this?

Why does my invoice import fail even though my line items and total amount match?

Why are my imported invoices not exporting to external financial databases?

Can external systems interface with IMOS?

Why can't I see the billinv as a table in the database?

Why does Company Import XML not update existing records even though the status shows "Successful"?

Why do Market Index data not appear when the Interface Message List shows that Route data has been successfully imported?

FAQ - Why are TCTO voyages not included in the notifications for DA-Desk?

Does Veson Nautical support Robotic Process Automation (RPA) for its products?

Administration

How do I purchase additional users for the Veson IMOS Platform?

How do I request that a test database be refreshed with the latest copy of production?

How can I set someone as a Security Administrator when the current one is unreachable?

How do I request a schema update?

IMOS - Troubleshooting slow load performance

What is the Veson Nautical client Password Policy?

How do I set up a new Veson IMOS Platform user after additional licenses have been added?

IMOS - How to create a TEST-ONLY User

Why can't I see my company's test site?

My Veson IMOS Platform session timed out. How do I recover my work?

How to decode and check the valid to date of a x509 certificate?

How do I find out how many licenses we have?

How can I obtain a copy of the SOC I Type II or SOC 2 Type II report

How do I change a user's Authentication Type?

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