{"xsrfToken":"a997dfa95c8929215a70c039af300704eacb826e_lout","branding":{"id":"24","key":"q88","name":"Veson Service Desk","portalBaseUrl":"/servicedesk/customer/portal/24","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/24/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b1524","headerLinkHoverBGColor":"#0b1524","headerBadgeColor":"#0b1524"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/96bc9818-ec67-4391-915d-91a7d622f708/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJmMjhjNi00ODAzLTQ4NzItYTZlMC1kNjJhMDRhYTFlMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2YmM5ODE4LWVjNjctNDM5MS05MTVkLTkxYTdkNjIyZjcwOCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE1ODEsIm5iZiI6MTczMjE3MDk4MX0.ov4leZQlyn5ro_viq_hnjsTaL8vHA3QHDGNC2eLyCw0&client=99bf28c6-4803-4872-a6e0-d62a04aa1e0f&mode=fit","logoId":"96bc9818-ec67-4391-915d-91a7d622f708","isLogoAvailable":true,"helpCenterTitle":"Veson Nautical Support","sharedPortalName":"Veson Nautical Support","userInitialAnnouncementHeader":"New Help Center","userInitialAnnouncementMessageWiki":"<p>A <a href=\"http://help.veson.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">new client help center</a> is now live at <a href=\"http://help.veson.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help.veson.com</a>! Visit the new site to experience improved navigation, enhanced search, and real-time system status updates.</p>\n<p>We’re shifting to the new help center to house articles and capture support ticket requests. This page will remain live for submitting support tickets but will no longer include help articles.</p>","translations":{"en-US":{"helpCenterTitle":"Veson Nautical Support","sharedPortalName":"Veson Nautical Support","announcementHeader":"New Help Center","announcementMessage":"A [new client help center|http://help.veson.com] is now live at [help.veson.com|http://help.veson.com]! Visit the new site to experience improved navigation, enhanced search, and real-time system status updates.\n\nWe’re shifting to the new help center to house articles and capture support ticket requests. This page will remain live for submitting support tickets but will no longer include help articles.","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#24637c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a3dc09ee-ad75-47e3-8213-75db8716ee4e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJmMjhjNi00ODAzLTQ4NzItYTZlMC1kNjJhMDRhYTFlMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEzZGMwOWVlLWFkNzUtNDdlMy04MjEzLTc1ZGI4NzE2ZWU0ZSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE1ODEsIm5iZiI6MTczMjE3MDk4MX0.GykHehJYpikbIShSAKKBJSRJxlNLZ4EBLIBGezvVT_k&client=99bf28c6-4803-4872-a6e0-d62a04aa1e0f&height=300&mode=fit","bannerMediaApiFileId":"a3dc09ee-ad75-47e3-8213-75db8716ee4e","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"24","key":"q88","projectId":11177,"serviceDeskId":24,"name":"Veson Service Desk","description":"<p>Welcome to the Veson Service Desk! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<p>For <b>Q88</b>, <b>Q88 Dry</b>, <b>Position List</b>, <b>Milbros</b>, <b>VMS</b> and <b>Shipfix</b> support.</p>\n<p>For any IMOS queries or reports, please go to <b><a href=\"https://vesonjira.atlassian.net/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IMOS Support</a></b>. <br class=\"atl-forced-newline\"></p>\n<p>For Shipfix clients, please see this page for updates on the <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/shipfixveson/pages/3263070461/Shipfix+-+Change+Log\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Latest releases</a></b> and the <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/shipfixveson/pages/3264643119/Shipfix+-+Status\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Shipfix Status page</a></b> for the latest information on downtime and the current status of Shipfix solutions.</p>","portalBaseUrl":"/servicedesk/customer/portal/24","onlyPortal":false,"reqTypes":[{"id":"297","name":"Feature Suggestion","descriptionHtml":"<p></p>\n<div class=\"panel\" style=\"background-color: #EAECFF;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #EAECFF;\">\n <p>We greatly value and appreciate feedback from our community. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. <b><a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a></b></p>\n </div>\n</div> While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity.\n<p></p>","callToAction":"Feature Suggestion","introHtml":"<p>Submit and vote on ideas to improve the product.</p>","icon":11047,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11047","groups":[53],"key":""},{"id":"296","name":"Licensing Requests","descriptionHtml":"<p><font color=\"#d9742b\"> In order to assist you quickly, please include as much information as possible regarding the platform, no. of users, or modules.</font></p>","callToAction":"Licensing Requests","introHtml":"<p>Collaborate with our Account Management and Finance Departments to review or issue licensing changes in a speedy fashion.</p>","icon":10985,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10985","groups":[53],"key":""},{"id":"292","name":"Product support","descriptionHtml":"<p>Before submitting an issue please reference our <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1970896904/Q88+Milbros+and+VMS+Product+Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Q88 Support Processes here</a></b> and our <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/3196289031/Shipfix+Product+Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Shipfix Support Processes here</a></b> to ensure the fastest overall resolution time. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a></b> <br class=\"atl-forced-newline\"></p>","callToAction":"Product support","introHtml":"<p>Have a quick question or need help troubleshooting? Select this to request assistance.</p>","icon":10980,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[53],"key":""},{"id":"293","name":"Report a bug","descriptionHtml":"<p>Before submitting an issue please reference our <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1970896904/Q88+Milbros+and+VMS+Product+Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Q88 Support Processes here</a></b> and our <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/3196289031/Shipfix+Product+Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Shipfix Support Processes here</a></b> to ensure the fastest overall resolution time. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a></b> <br class=\"atl-forced-newline\"></p>","callToAction":"Report a bug","introHtml":"<p>Please provide as much information as possible about the issue you're experiencing.</p>","icon":10986,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[53],"key":""},{"id":"294","name":"Follow up task","descriptionHtml":"","callToAction":"Follow up task","introHtml":"","icon":10992,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10992","groups":[],"key":""}],"reqGroups":[{"id":53,"name":"General"}],"orderMapping":{"53":[292,293,296,297]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"","appLinkUrl":"","spaceKey":"Q88","spaceName":"Q88","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VSD","serviceDeskId":24,"kbLinkDomainURLs":["https://vesonjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJmMjhjNi00ODAzLTQ4NzItYTZlMC1kNjJhMDRhYTFlMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTE3NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIxODEsIm5iZiI6MTczMjE3MDk4MX0.ojuquKIZyG52r2dAJxCEFX7jBsfwYalnrsB1zyOfmxQ","targetCollection":"upload-project-11177","endpointUrl":"https://api.media.atlassian.com","clientId":"99bf28c6-4803-4872-a6e0-d62a04aa1e0f","tokenDurationInMins":20}},"sharedPortal":{"name":"Veson Nautical Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://vesonjira.atlassian.net/wiki","kbLinkDomainURLs":["https://vesonjira.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/24?xdm_e=https%3A%2F%2Fvesonjira.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiZTUzODI3OThkMGFjODY5ZDZjZTlhMTJjY2RhYjA1NjgxMTE1MjVjNjYyMmI4MjA2MzdmOWI1YjkwZWI1N2ZiIiwiaXNzIjoiMmQ0ZTRjMTMtNTZhMi0zNWI1LWE5MjctOWNkMmVhMTM0MDI0IiwiY29udGV4dCI6e30sImV4cCI6MTczMjE3MTg4MSwiaWF0IjoxNzMyMTcwOTgxfQ.fk-k5P1iVxtOBbppr3sfJwrLUoeyFkXgAgUcoDWJLwk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjJkNGU0YzEzLTU2YTItMzViNS1hOTI3LTljZDJlYTEzNDAyNCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdmVzb25qaXJhLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3Zlc29uamlyYS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJWU0QiLCJpZCI6IjExMTc3In19fSwiZXhwIjoxNzMyMTcxODgxLCJpYXQiOjE3MzIxNzA5ODF9.evpFQjLlJc_yAW5bJq96XgYxrdWR5-h8YH0UuEGpF4k\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vesonjira.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vesonjira.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"VSD\\\",\\\"id\\\":\\\"11177\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"VSD\\\",\\\"project.id\\\":\\\"11177\\\",\\\"servicedesk.serviceDeskId\\\":\\\"24\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://vesonjira.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request","name":"data-collection--service-desk-portal-footer","html":"<div class=\"ap-container\" id=\"ap-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"dev.dsapps.jira.addon.google-analytics-in-jira\",\n \"uniqueKey\":\"dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\",\n \"key\":\"data-collection--service-desk-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"data-collection--service-desk-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com/free-by-atlassian/google-analytics-in-jira/data-collection.html?issue_key=&key=data-collection--service-desk-portal-footer&xdm_e=https%3A%2F%2Fvesonjira.atlassian.net&xdm_c=channel-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=dev.dsapps.jira.addon.google-analytics-in-jira&lic=none&cv=1001.0.0-SNAPSHOT\",\n \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vesonjira.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vesonjira.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"VSD\\\",\\\"id\\\":\\\"11177\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"VSD\\\",\\\"project.id\\\":\\\"11177\\\",\\\"servicedesk.serviceDeskId\\\":\\\"24\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com\",\n \"hostOrigin\":\"https://vesonjira.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}