Jira Service Management

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You can also go directly to the <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a>, which appears in a wider layout and offers <a href=\"https://vesonjira.atlassian.net/wiki/search?spaces=help&type=page\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">advanced search</a>.\nYou can find info about scheduled maintenance windows, downtime, and the current status of Veson Nautical products on our <a href=\"https://veson.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Statuspage</a>.\n<a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a>.\n<img src=\"https://i.imgur.com/fj81bxN.jpeg\" width=\"50\" style=\"border: 0px solid black\"> <img src=\"https://veson.com/wp-content/uploads/2021/08/Oceanbolt-logo-color.png\" width=\"200\" style=\"border: 0px solid black\"> <img src=\"https://i.imgur.com/fj81bxN.jpeg\" width=\"40\" style=\"border: 0px solid black\"> Visit the <a href=\"https://wiki.oceanbolt.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Oceanbolt Wiki</a> to view guides, tutorials, methodology explanations, and various other helpful resources for working with the Oceanbolt Data Platform. <img src=\"https://i.imgur.com/fj81bxN.jpeg\" width=\"50\" style=\"border: 0px solid black\"> ©2023 Veson Nautical. All rights reserved.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"173","name":"Feature suggestion for the community","descriptionHtml":"\n<div class=\"panel\" style=\"background-color: #EAECFF;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #EAECFF;\">\n We greatly value and appreciate feedback from our community. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. <a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a>\n </div>\n</div> While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity.\n","callToAction":"Feature suggestion for the community","introHtml":"Submit and vote on ideas to improve the product.","icon":10982,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10982","groups":[7],"key":""},{"id":"196","name":"Licensing Requests","descriptionHtml":" In order to assist you quickly, please include as much information as possible regarding the platform, no. of users, or modules. We aim to resolve standard license procurement requests within 2 business days.","callToAction":"Licensing Requests","introHtml":"Veson Support will collaborate with our Account Management and Finance Departments to review or issue licensing changes in a speedy fashion.","icon":10985,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10985","groups":[7],"key":""},{"id":"24","name":"Product support","descriptionHtml":"Before submitting an issue please reference our <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/64258120/Veson+Nautical+Support+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a> to ensure the fastest overall resolution time. <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a> ","callToAction":"Product support","introHtml":"Have a quick question or need help troubleshooting? Select this to request assistance.","icon":10980,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[7],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"Before submitting an issue please reference our <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/64258120/Veson+Nautical+Support+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a> to ensure the fastest overall resolution time. <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a> ","callToAction":"Report a bug","introHtml":"Please provide as much information as possible about the issue you're experiencing.","icon":10986,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[7],"key":""},{"id":"198","name":"Veson University","descriptionHtml":"Please fill in as much information as you can and our Veson University Team will assist you. <a href=\"https://university.veson.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to enroll in Veson University</a> or check out our <a href=\"https://university.veson.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs section</a>.","callToAction":"Veson University","introHtml":"Questions about our Veson University online learning solution","icon":10993,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10993","groups":[7],"key":""},{"id":"30","name":"Development project request","descriptionHtml":" We greatly value and appreciate feedback from our client community. As we plan our investment in new functionality, our Product Team evaluates feature requests against the following criteria – general applicability, size and complexity, and alignment with our existing strategy and roadmap. ","callToAction":"Development project request","introHtml":"Request to collaborate with Veson Nautical Services and Product Development for project and system investments.","icon":10987,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10987","groups":[],"key":""},{"id":"47","name":"Follow up task","descriptionHtml":"","callToAction":"Follow up task","introHtml":"","icon":10992,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10992","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[24,28,173,196,198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"System Confluence","spaceKey":"help","spaceName":"Knowledge Base","isServer":false},"labels":[],"projectKey":"VS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Veson Nautical Help Center","description":"Welcome to the help center - we're here to help! 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