Jira Service Management

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You can also go directly to the <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a>, which appears in a wider layout and offers <a href=\"https://vesonjira.atlassian.net/wiki/search?spaces=help&type=page\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">advanced search</a>. \n<a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a>.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"30","name":"Development project request","descriptionHtml":" We greatly value and appreciate feedback from our client community. As we plan our investment in new functionality, our Product Team evaluates feature requests against the following criteria – general applicability, size and complexity, and alignment with our existing strategy and roadmap. ","callToAction":"Development project request","introHtml":"Request to collaborate with Veson Nautical Services and Product Development for project and system investments.","icon":10987,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10987","groups":[],"key":""},{"id":"173","name":"Feature suggestion for the community","descriptionHtml":"\n<div class=\"panel\" style=\"background-color: #EAECFF;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #EAECFF;\"> \n We greatly value and appreciate feedback from our community. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. <a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a> \n </div>\n</div> While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity.\n","callToAction":"Feature suggestion for the community","introHtml":"Submit and vote on ideas to improve the product.","icon":10982,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10982","groups":[7],"key":""},{"id":"24","name":"Product support","descriptionHtml":"Before submitting an issue please reference our <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/64258120/Veson+Nautical+Support+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a> to ensure the fastest overall resolution time. <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a> ","callToAction":"Product support","introHtml":"Have a quick question or need help troubleshooting? Select this to request assistance.","icon":10980,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10980","groups":[7],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"Before submitting an issue please reference our <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/64258120/Veson+Nautical+Support+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a> to ensure the fastest overall resolution time. <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a> ","callToAction":"Report a bug","introHtml":"Please provide as much information as possible about the issue you're experiencing.","icon":10986,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10986","groups":[7],"key":""},{"id":"47","name":"Follow up task","descriptionHtml":"","callToAction":"Follow up task","introHtml":"","icon":10992,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10992","groups":[],"key":""},{"id":"196","name":"Licensing Requests","descriptionHtml":" In order to assist you quickly, please include as much information as possible regarding the platform, no. of users, or modules. If pursuing an IMOSlive additional user, please also include the Full Name and Email of the new user.","callToAction":"Licensing Requests","introHtml":"Veson Support will collaborate with our Account Management and Finance Departments to review or issue licensing changes in a speedy fashion.","icon":10985,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10985","groups":[7],"key":""},{"id":"198","name":"Veson University","descriptionHtml":"Please fill in as much information as you can and our Veson University Team will assist you. <a href=\"https://university.veson.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to enroll in Veson University</a> or check out our <a href=\"https://university.veson.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs section</a>.","callToAction":"Veson University","introHtml":"Questions about our Veson University online learning solution","icon":10993,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10993","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[24,28,173,196,198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"System Confluence","appLinkUrl":"https://vesonjira.atlassian.net/wiki","spaceKey":"help","spaceName":"Knowledge Base","spaceUrl":"https://vesonjira.atlassian.net/wiki/spaces/help"},"labels":[],"projectKey":"VS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"Learn VIP Skills Online!","userLanguageMessageWiki":"<a href=\"https://university.veson.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">VIP New Hire Onboarding training is available online at Veson University</a>!","defaultLanguageHeader":"Learn VIP Skills Online!","defaultLanguageMessage":"[VIP New Hire Onboarding training is available online at Veson University|https://university.veson.com]!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Veson Nautical Help Center","description":"Welcome to the help center - we're here to help! 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