Jira Service Management

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You can also go directly to the <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a>, which appears in a wider layout and offers <a href=\"https://vesonjira.atlassian.net/wiki/search?spaces=help&type=page\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">advanced search</a>. \n<a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a>.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"30","name":"Development project request","descriptionHtml":" We greatly value and appreciate feedback from our client community. As we plan our investment in new functionality, our Product Team evaluates feature requests against the following criteria – general applicability, size and complexity, and alignment with our existing strategy and roadmap. ","callToAction":"Development project request","introHtml":"Request to collaborate with Veson Nautical Services and Product Development for project and system investments.","icon":10987,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10987","groups":[],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Please provide as much information as possible about the issue you're experiencing.","icon":10986,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10986","groups":[7],"key":""},{"id":"173","name":"Feature suggestion for the community","descriptionHtml":"\n<div class=\"panel\" style=\"background-color: #EAECFF;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #EAECFF;\"> \n We greatly value and appreciate feedback from our community. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. <a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a> \n </div>\n</div> While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity.\n","callToAction":"Feature suggestion for the community","introHtml":"Submit and vote on ideas to improve the product.","icon":10982,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10982","groups":[7],"key":""},{"id":"24","name":"Product support","descriptionHtml":"","callToAction":"Product support","introHtml":"Have a quick question or need help troubleshooting? 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If pursuing an IMOSlive additional user, please also include the Full Name and Email of the new user.","callToAction":"Licensing Requests","introHtml":"Veson Support will collaborate with our Account Management and Finance Departments to review or issue licensing changes in a speedy fashion.","icon":10985,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10985","groups":[7],"key":""},{"id":"198","name":"Veson University","descriptionHtml":"Please fill in as much information as you can and our Veson University Team will assist you. <a href=\"https://university.veson.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to enroll in Veson University</a> or check out our <a href=\"https://university.veson.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs section</a>.","callToAction":"Veson University","introHtml":"Questions about our Veson University online learning solution","icon":10993,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10993","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[24,28,173,196,198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"System Confluence","appLinkUrl":"https://vesonjira.atlassian.net/wiki","spaceKey":"help","spaceName":"Knowledge Base","spaceUrl":"https://vesonjira.atlassian.net/wiki/spaces/help"},"labels":[],"projectKey":"VS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"Learn VIP Skills Online!","userLanguageMessageWiki":"<a href=\"https://university.veson.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">VIP New Hire Onboarding training is available online at Veson University</a>!","defaultLanguageHeader":"Learn VIP Skills Online!","defaultLanguageMessage":"[VIP New Hire Onboarding training is available online at Veson University|https://university.veson.com]!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Veson Nautical Help Center","description":"Welcome to the help center - we're here to help! 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