Service Desk

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Veson Nautical’s first virtual user conference","userInitialAnnouncementMessageWiki":"Join hundreds of maritime leaders from all over the world virtually for Veson’s first digital user conference. We will be hosting a free, half-day event where attendees will have the chance to: \n<ul class=\"alternate\" type=\"square\"> \n <li>Engage with our team of experts</li> \n <li>Expand your knowledge of VIP</li> \n <li>Be the first to see new capabilities</li> \n</ul> \nWhether you’re an operator, trader, or tonnage charterer, you’re sure to find value in our exciting conference agenda. Learn more and register: <a href=\"https://veson.com/oncourse/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://veson.com/oncourse/</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Veson Nautical Help Center!","sharedPortalName":"Veson Nautical Help Center","announcementHeader":"Register Today for ONCOURSE Online 2020! 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As we plan our investment in new functionality, our Product Team evaluates feature requests against the following criteria – general applicability, size and complexity, and alignment with our existing strategy and roadmap. ","callToAction":"Development project request","introHtml":"Request to collaborate with Veson Nautical Services and Product Development for project and system investments.","icon":10987,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10987","groups":[7],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Please provide as much information as possible about the issue you're experiencing.","icon":10986,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10986","groups":[7],"key":""},{"id":"173","name":"Feature suggestion for the community","descriptionHtml":"\n<div class=\"panel\" style=\"background-color: #EAECFF;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #EAECFF;\"> \n We greatly value and appreciate feedback from our community. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. <a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a> \n </div>\n</div> While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity.\n","callToAction":"Feature suggestion for the community","introHtml":"Submit and vote on ideas to improve the product.","icon":10982,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10982","groups":[7],"key":""},{"id":"198","name":"Veson University","descriptionHtml":"","callToAction":"Veson University","introHtml":"Questions about our Veson University online learning solution","icon":10981,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10981","groups":[7],"key":""},{"id":"24","name":"Product support","descriptionHtml":"","callToAction":"Product support","introHtml":"Have a quick question or need help troubleshooting? Select this to request assistance.","icon":10980,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10980","groups":[7],"key":""},{"id":"196","name":"Licensing Requests","descriptionHtml":" In order to assist you quickly, please include as much information as possible regarding the platform, no. of users, or modules. If pursuing an IMOSlive additional user, please also include the Full Name and Email of the new user.","callToAction":"Licensing Requests","introHtml":"Veson Support will collaborate with our Account Management and Finance Departments to review or issue licensing changes in a speedy fashion.","icon":10985,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10985","groups":[7],"key":""},{"id":"47","name":"Task activity for internal use","descriptionHtml":" In order to assist you quickly, please include as much information as possible regarding the platform you are using, the number of read-write or read-only licenses you need, or what modules/features you are inquiring about. You can also upload related invoices, correspondence, or documentation in the attachments section. ","callToAction":"Task activity for internal use","introHtml":"","icon":10992,"iconUrl":"https://vesonjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10992","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[24,28,173,196,30,198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"System Confluence","appLinkUrl":"https://vesonjira.atlassian.net/wiki","spaceKey":"help","spaceName":"Knowledge Base","spaceUrl":"https://vesonjira.atlassian.net/wiki/spaces/help"},"labels":[],"projectKey":"VS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"Register Today for ONCOURSE Online 2020! Veson Nautical’s first virtual user conference","userLanguageMessageWiki":"Join hundreds of maritime leaders from all over the world virtually for Veson’s first digital user conference. We will be hosting a free, half-day event where attendees will have the chance to: \n<ul class=\"alternate\" type=\"square\"> \n <li>Engage with our team of experts</li> \n <li>Expand your knowledge of VIP</li> \n <li>Be the first to see new capabilities</li> \n</ul> \nWhether you’re an operator, trader, or tonnage charterer, you’re sure to find value in our exciting conference agenda. Learn more and register: <a href=\"https://veson.com/oncourse/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://veson.com/oncourse/</a>","defaultLanguageHeader":"Register Today for ONCOURSE Online 2020! Veson Nautical’s first virtual user conference","defaultLanguageMessage":"Join hundreds of maritime leaders from all over the world virtually for Veson’s first digital user conference. 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