FAQs > How can I report a bug?
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Do you have a pesky problem? Inconsistent , inconsistent issue, or a clear bug you need that needs to be fixed?
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You can submit diagnostic information directly to
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Veson Nautical when creating a bug!
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Submitting a Diagnostic Report to Veson Nautical
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As soon as the issue arises, stop all other work.
Navigate to the My Profile
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panel in the top right corner of your screen
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by clicking your initials
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Click the Submit Diagnostic Report button
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. The following message appears:
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Click Copy Report ID
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and navigate to the Veson Nautical Help Center to submit a support request.
Paste the report ID into the description of your request along with further details, outlined below, within the
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Issue Details.
Issue Details
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It is essential that Software Support Analysts gather the proper information necessary to resolve a customer inquiry. Below outlines the suggested criteria that all customers should provide to reduce resolution time for a given issue:
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Category: Inquiry, Defect, Feature Request
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Priority: 1, 2, 3, 4
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Prod/Test: Is this a production issue or a test issue.
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Version/Product: IMOS Version where issue exists or VIP
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Frequency: How often does the issue occur? Does it occur across multiple scenarios? How many users?
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Current Result: Briefly describe the issue and what the current result is.
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Steps to Reproduce: Include vessel/voyage if possible, step by step list of how to reproduce the problem from a user perspective.
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