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This 🔑 This is a Key Topic, with high value for all users.
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Veson Nautical recommends that your company identify key people to fulfill administrative and business roles to best support solution implementation.
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The description of each role below suggests tasks to accomplish, but it does not specify how many people you need; the number of people required to fulfill each role will differ from company to company. |
Administrative Roles
Administrative roles are performed by people who may or may not be familiar with the day-to-day operations of a commercial shipping desk. In many cases, administrative roles are fulfilled by the IT or general affairs department of a shipping company.
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System Owner
The VIP System Owner acts acts as a single point of contact for all support requests open with Veson Nautical. A Primary Support Contact should be competent in information technology, have management skills for handling open support requests, and understand the day-to-day workflows of the shipping desk.
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Business Roles
Business roles are performed by people who are fluent in maritime shipping but may be less familiar with software. Business roles are critical to ensure a continuous fit between your solution and company business practices. Business roles often assist administrative roles, especially in areas where a deep understanding of the maritime business is necessary:
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VIP SuperusersSuperusers are the most highly trained users and are typically involved in implementation from its very early stages. A Superuser should be familiar with decisions made during implementation and the reasons those decisions were made. He or she They should also be competent in a designated business role (for example, Chartering or Operations). This role is specifically utilized during the implementation project.
Business Process OwnersBusiness Process Owners (BPOs) make sure that End Users within a department follow the correct workflows. A BPO should understand the day-to-day business workflows within a department, the importance of using the solution correctly, and the importance of identifying mistakes in the process quickly. This role is required post go-live stabilization. A lot of the times VIP Superusers (from the project) become VIP BPOs (post-implementation).
End UsersVIP End Users are the daily users. A VIP An End User should know their business workflows and report to Superusers or BPOs for ongoing training.
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