Superusers

Superusers are the most highly trained users and are typically involved in implementation from its very early stages. A Superuser should be familiar with decisions made during implementation and the reasons those decisions were made. They should also be competent in a designated business role (for example, Chartering or Operations).

This role is specifically utilized during the implementation project.

Primary Responsibilities	Additional Beneficial Skills
Understand a specific department’s business and workflows. Understand the role of the solution at your company and the benefits of using it. Teach others how to use the solution.	Business intelligence and reporting

Business Process Owners

Business Process Owners (BPOs) make sure that End Users within a department follow the correct workflows. A BPO should understand the day-to-day business workflows within a department, the importance of using the solution correctly, and the importance of identifying mistakes in the process quickly.

This role is required post go-live stabilization. A lot of the times Superusers (from the project) become BPOs (post-implementation).

Primary Responsibilities	Additional Beneficial Skills
Understand the current business practices at your company. Understand a specific department’s workflows.	Compliance reporting

End Users

End Users are the daily users. An End User should know their business workflows and report to Superusers or BPOs for ongoing training.

Primary Responsibilities	Additional Beneficial Skills
Understand a specific department’s workflows.