In case of issues while logging into IMOS Live app, it is recommended to try the below Home> Administration FAQs > Why can't I sign in to IMOSlive?
...
If you encounter issues when signing in to the IMOSlive application, try the following steps:
Make sure to use the correct credentials:
Username: IMOS\name.lastname
Password:
Environment: CompanyName.imos.veson.comDownload the latest IMOS Live IMOSlive application from https://imoslive.com/ and log sign in again.