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🔑 This is a Key Topic, with high value for all users.
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Veson Nautical recommends that your company identify key people to fulfill administrative and business roles to best support solution implementation.
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The description of each role below suggests tasks to accomplish, but it does not specify how many people you need; the number of people required to fulfill each role will differ from company to company. |
Administrative Roles
Administrative roles are performed by people who may or may not be familiar with the day-to-day operations of a commercial shipping desk. In many cases, administrative roles are fulfilled by the IT or general affairs department of a shipping company.
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Administrator
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- Manage configuration.
- Understand the solution.
- Manage user security.
- Understand the role of the solution at your company.
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- Software design
- Database management
- Business intelligence and reporting
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Primary Support Contact
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System Owner
The System Owner acts as a single point of contact for all support requests open with Veson Nautical. A Primary Support Contact should be competent in information technology, have management skills for handling open support requests, and understand the day-to-day workflows of the shipping desk.
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Business Roles
Business roles are performed by people who are fluent in maritime shipping but may be less familiar with software. Business roles are critical to ensure a continuous fit between your solution and company business practices. Business roles often assist administrative roles, especially in areas where a deep understanding of the maritime business is necessary.:
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Super Users
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SuperusersSuperusers are the most highly trained users and are typically involved in implementation from its very early stages. A |
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Superuser should be familiar with decisions made during implementation and the reasons those decisions were made. |
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They should also be competent in a designated business role (for example, Chartering or Operations). This role is specifically utilized during the implementation project.
Business Process Owners |
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Business Process Owners (BPOs) make sure that End Users within a department follow the correct workflows. A BPO should understand the day-to-day business workflows within a department, the importance of using the solution correctly, and the importance of identifying mistakes in the process quickly. This role is required post go-live stabilization. A lot of the times Superusers (from the project) become BPOs (post-implementation).
End UsersEnd Users are the daily users. An End User should know |
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their business workflows and report to |
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Superusers or BPOs for ongoing training.
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