VIP Owner | The Primary Support Contact acts as a single point of contact for all support requests open with Veson Nautical. A Primary Support Contact should be competent in information technology, have management skills for handling open support requests, and understand the day-to-day workflows of the shipping desk. | - Develop troubleshooting skills to perform internal support for your company's End Users.
- Communicate and manage support requests with the Veson Nautical Help Center.
- Escalate outstanding support requests through the Veson Nautical support escalation protocol.
- Understand the day-to-day workflows of End Users.
- Understand the solution.
- Understand of the role of the solution at your company.
- Manage configuration.
- Understand the solution.
- Manage user security.
| - Software design
- Database management
- Business intelligence and reporting
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