Page Comparison

Administrator

• Manage configuration.
• Understand the solution.
• Manage user security.
• Understand the role of the solution at your company.

• Software design
• Database management
• Business intelligence and reporting

Primary Support Contact

VIP Owner

The Primary Support Contact acts as a single point of contact for all support requests open with Veson Nautical. A Primary Support Contact should be competent in information technology, have management skills for handling open support requests, and understand the day-to-day workflows of the shipping desk.

• Develop troubleshooting skills to perform internal support for your company's End Users.
• Communicate and manage support requests with the Veson Nautical Help Center.
• Escalate outstanding support requests through the Veson Nautical support escalation protocol.
• Understand the day-to-day workflows of End Users.
• Understand the solution.
• Understand of the role of the solution at your company.
• Manage configuration.
• Understand the solution.
• Manage user security.

• Software design
• Database management
• Business intelligence and reporting

VIP Super Users

Super Users are the most highly trained users and are typically involved in implementation from its very early stages. A Super User should be familiar with decisions made during implementation and the reasons those decisions were made. He or she should also be competent in a designated business role (for example, Chartering or Operations).

This role is specifically utilized during the implementation project.

• Understand a specific department’s business and workflows.
• Understand the role of the solution at your company and the benefits of using it.
• Teach others how to use the solution.

• Business intelligence and reporting

VIP Business Process Owners (BPOs)

Business Process Owners make sure that End Users within a department follow the correct workflows. A BPO should understand the day-to-day business workflows within a department, the importance of using the solution correctly, and the importance of identifying mistakes in the process quickly.

This role is required post go-live stabilization. A lot of the times VIP Super Users (from the project) become VIP BPOs (post-implementation).

• Understand the current business practices at your company.
• Understand a specific department’s workflows.

• Compliance reporting

End Users

End Users are the daily users. An End User should know his or her business workflows and report to Super Users or BPOs for ongoing training.

• Understand a specific department’s workflows.