Page Comparison

Administrator

• Manage configuration.
• Understand the solution.
• Manage user security.
• Understand the role of the solution at your company.

• Software design
• Database management
• Business intelligence and reporting

Primary Support Contact

The Primary Support Contact acts as a single point of contact for all support requests open with Veson Nautical. A Primary Support Contact should be competent in information technology, have management skills for handling open support requests, and understand the day-to-day workflows of the shipping desk.

• Develop troubleshooting skills to perform internal support for your company's End Users.
• Communicate and manage support requests with the Veson Nautical support desk (support@veson.com) Help Center.
• Escalate outstanding support requests through the Veson Nautical support escalation protocol.
• Understand the day-to-day workflows of End Users.
• Understand the solution.
• Understand of the role of the solution at your company.

• Software design
• Database management
• Business intelligence and reporting