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Do you have a pesky problem? Inconsistent , inconsistent issue, or a clear bug you need that needs to be fixed?
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You can submit diagnostic information directly to
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Veson Nautical when creating a bug!
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Submitting a Diagnostic Report to Veson Nautical
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As soon as the issue arises, stop all other work.
Navigate to the My Profile Panel panel in the top right corner of your screen , select by clicking your initials to open the panel
Select .
Click the Submit Diagnostic Report button and see the below message . The following message appears:
Select the Click Copy Report ID button and navigate to the Veson Nautical Help Center to submit a support request.
Paste the report ID into the description of your request along with further details, outlined below, within the issue Issue Details.
Issue Details
It is essential that Software Support Analysts gather the proper information necessary to resolve a customer inquiry. Below outlines the suggested criteria that all customers should provide to reduce resolution time for a given issue:
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Category: Inquiry, Defect, Feature Request
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Priority: 1, 2, 3, 4
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Prod/Test: Is this a production issue or a test issue.
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Version/Product: IMOS Version where issue exists or VIP
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Frequency: How often does the issue occur? Does it occur across multiple scenarios? How many users?
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Current Result: Briefly describe the issue and what the current result is.
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Steps to Reproduce: Include vessel/voyage if possible, step by step list of how to reproduce the problem from a user perspective.
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