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As of October 15, 2024, Shipfix will leverage Atlassian Jira Service Desk as its issue tracking platform. To limit disruptions to the current support experience, we will continue to provide both support through Chat (while logged into the Shipfix platform) and support via sending a direct email to support@shipfix.com, and direct phone. The new Help Center is advised but not mandatory. Impacted Products
This change applies to all products on the Q88 platform, including Milbros and VMS.
Submitting an issue
There are three ways to get assistance from Veson Support.
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We recommend submitting your support requests via the Help Center to ensure that our team has visibility of the requests coming in. Using the Help Center allows you to set the correct priority level so we can triage and manage any issues in a timely manner. When a Shipfix Support team member replies on your case, you will be sent an email that allows you to view past conversations, reply directly via email, or click a link to view the ticket. Email Notifications
Email Notifications
Notifications from Shipfix Support will be sent from vsd@vesonjira.atlassian.net. You will receive an automated system notification in the first instance that confirms we have received your message and provides you with a ticket number. The ticket number prefix is VSD followed by a unique ID such as VSD-1010, for example.
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