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The System Owner acts as a single point of contact for all support requests open with Veson Nautical. A Primary Support Contact should be competent in information technology, have management skills for handling open support requests, and understand the day-to-day workflows of the shipping desk.

Primary Responsibilities

Additional Beneficial Skills

  • Develop troubleshooting skills to perform internal support for your company's End Users.

  • Communicate and manage support requests with the Veson Nautical Help Center.

  • Escalate outstanding support requests through the Veson Nautical support escalation protocol.

  • Understand the day-to-day workflows of End Users.

  • Understand the solution.

  • Understand of the role of the solution at your company.

  • Manage configuration.

  • Manage user security.

  • Software design

  • Database management

  • Business intelligence and reporting

Business Roles

Business roles are performed by people who are fluent in maritime shipping but may be less familiar with software. Business roles are critical to ensure a continuous fit between your solution and company business practices. Business roles often assist administrative roles, especially in areas where a deep understanding of the maritime business is necessary:

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