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| Priority 1 (Critical)
| Priority 2 (High)
| Priority 3 (Medium)
| Priority 4 (Low)
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Veson Targeted Resolution Time | 12 Hours | 30 Days | 120 Days | Future Release |
Examples | Many, all users are not able to login and the platform has been slow throughout the work day. Messaging Service is failing for 24 hours impacting critical financial integration processes. End of month procedures are blocked with no workaround due to system crash in accrual generation and business is blocked across all departments until resolved. All users are receiving database errors when saving voyages and cannot proceed with updating operational data across Veslink or the Voyage Manager. | Performance of accrual generation or core financial reporting is degraded and is delaying our standard procedures across departments. The interfacing of important business data is failing and needs to be rectified within a few days or it will impact financial reporting. A database error occurs when attempting to generate an a substantial payment to counterparties. Bunker calculations are incorrect for more than one voyage leading to substantial profit and loss errors. Error in voyage estimation functionality that impacts integrity of calculations across all users. Platform performance is degraded intermittently for all users across core functions (lists, views, forms). |
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Suggestions
We are making extensive improvements to the Veson IMOS Platform on a continuous basis that are client and market-driven. I recommend you follow our What’s New and Release Notes articles from the Knowledge Base to ensure you are taking advantage of these.
Our product roadmap and investment in our platform is oriented to solving the largest challenges our clients face while ensuring we are delivering a high quality user experience to our clients.
Submitting a suggestion
We greatly value and appreciate feedback from our community and suggestions are processed through our Feature Board. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. Click here to access the Feature Board
Feature Board evaluation process
While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity. As we plan our investment in new functionality our Product Team evaluates requests against the following criteria - general applicability, size and complexity, and alignment with our existing strategy and roadmap.
Monitoring your suggestion
The primary method to monitor your suggestion is checking the Feature Board post you previously created to review votes, activity, or a status change. If the information is available, the Veson Product team may reach out directly for additional input.
We are making extensive improvements to the Veson IMOS Platform on a continuous basis that are client and market-driven. You can follow our What’s New and Release Notes articles from the Knowledge Base to ensure you are up to date and taking advantage of these enhancements.
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Project Requests
A Project Request would include a scenario where a client has a desire to collaborate with Veson Nautical resources extensively. Or in the situation where Veson Support sees that the Client has a clear need for training or other services based in the content of tickets reported through the Help Center. This more robust collaboration requires additional requirements gathering and SME discussion. To discuss further reach out to your Account Manager to discuss further engagement.
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