Preferences Only necessary Accept all
What can we help you with? Required fields are marked with an asterisk*
{"xsrfToken":"e2d846c2b1ed9f481ef8b697462709adb13f2545_lout","branding":{"id":"3","key":"vs","name":"Veson Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1d2e61","headerLinkHoverBGColor":"#1d2e61","headerBadgeColor":"#1d2e61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/96bc9818-ec67-4391-915d-91a7d622f708/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJmMjhjNi00ODAzLTQ4NzItYTZlMC1kNjJhMDRhYTFlMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2YmM5ODE4LWVjNjctNDM5MS05MTVkLTkxYTdkNjIyZjcwOCI6WyJyZWFkIl19LCJleHAiOjE3NjU4MzA5OTcsIm5iZiI6MTc2NTgzMDM5N30.pugL6MTXNN6jleavxtBmF6OMo2VjnsTyr7hzGINBM0w&client=99bf28c6-4803-4872-a6e0-d62a04aa1e0f&mode=fit","logoId":"96bc9818-ec67-4391-915d-91a7d622f708","isLogoAvailable":true,"helpCenterTitle":"Veson Nautical Support","sharedPortalName":"Veson Nautical Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Veson Nautical Support","sharedPortalName":"Veson Nautical Support","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#24637c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a3dc09ee-ad75-47e3-8213-75db8716ee4e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJmMjhjNi00ODAzLTQ4NzItYTZlMC1kNjJhMDRhYTFlMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEzZGMwOWVlLWFkNzUtNDdlMy04MjEzLTc1ZGI4NzE2ZWU0ZSI6WyJyZWFkIl19LCJleHAiOjE3NjU4MzA5OTcsIm5iZiI6MTc2NTgzMDM5N30.ZEeL1yEQPrRnvtY5h_2yO4PCN8532pO_2CwzcZiqR28&client=99bf28c6-4803-4872-a6e0-d62a04aa1e0f&height=300&mode=fit","bannerMediaApiFileId":"a3dc09ee-ad75-47e3-8213-75db8716ee4e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#24637c","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"vs","projectId":11000,"serviceDeskId":3,"name":"Veson Support","description":"<p>Welcome to the IMOS Platform Help Center!</p>\n<p>To find info about scheduled maintenance windows or the current status of products check our <a href=\"https://veson.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Statuspage</a>.</p>\n<p><a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a>.</p>\n<p>Copyright © 2025 Veson Nautical. All rights reserved.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"173","name":"Feature suggestion for the community","descriptionHtml":"<p></p>\n<div class=\"panel\" style=\"background-color: #EAECFF;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #EAECFF;\">\n <p>We greatly value and appreciate feedback from our community. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. <b><a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a></b></p>\n </div>\n</div> While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity.\n<p></p>","callToAction":"Feature suggestion for the community","introHtml":"<p>Submit and vote on ideas to improve the product.</p>","icon":10982,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10982","groups":[7],"key":""},{"id":"494","name":"IMOS X New Directory Request","descriptionHtml":"","callToAction":"IMOS X New Directory Request","introHtml":"","icon":11288,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11288","groups":[80],"key":""},{"id":"495","name":"IMOS X New Registration Request","descriptionHtml":"","callToAction":"IMOS X New Registration Request","introHtml":"","icon":11289,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11289","groups":[80],"key":""},{"id":"196","name":"Licensing Requests","descriptionHtml":"<p><font color=\"#d9742b\"> In order to assist you quickly, please include as much information as possible regarding the platform, no. of users, or modules. We aim to resolve standard license procurement requests within 2 business days.</font></p>","callToAction":"Licensing Requests","introHtml":"<p>Veson Support will collaborate with our Account Management and Finance Departments to review or issue licensing changes in a speedy fashion.</p>","icon":10985,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10985","groups":[7],"key":""},{"id":"24","name":"Product support","descriptionHtml":"<p>Before submitting an issue please reference our <b><a href=\"https://help.veson.com/vip/veson-nautical-support-process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a></b> to ensure the fastest overall resolution time. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://help.veson.com/vip/reporting-an-issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://help.veson.com/vip/issue-categorization-priority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://help.veson.com/vip/finding-solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a></b> <br class=\"atl-forced-newline\"></p>","callToAction":"Product support","introHtml":"<p>Have a quick question or need help troubleshooting? Select this to request assistance.</p>","icon":10980,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[7],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"<p>Before submitting an issue please reference our <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/64258120/Veson+Nautical+Support+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a></b> to ensure the fastest overall resolution time. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a></b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b><a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a></b> <br class=\"atl-forced-newline\"></p>","callToAction":"Report a bug","introHtml":"<p>Please provide as much information as possible about the issue you're experiencing.</p>","icon":10986,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[7],"key":""},{"id":"198","name":"Veson University","descriptionHtml":"<p>Please fill in as much information as you can and our Veson University Team will assist you. <b><a href=\"https://university.veson.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to enroll in Veson University</a></b> or check out our <b><a href=\"https://university.veson.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs section</a>.</b></p>","callToAction":"Veson University","introHtml":"<p>Questions about our Veson University online learning solution</p>","icon":10993,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10993","groups":[7],"key":""},{"id":"30","name":"Development project request","descriptionHtml":"<p><font color=\"#d9742b\"> <b>We greatly value and appreciate feedback from our client community.</b><br class=\"atl-forced-newline\"> As we plan our investment in new functionality, our Product Team evaluates feature requests against the following criteria – general applicability, size and complexity, and alignment with our existing strategy and roadmap. </font></p>","callToAction":"Development project request","introHtml":"<p>Request to collaborate with Veson Nautical Services and Product Development for project and system investments.</p>","icon":10987,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10987","groups":[],"key":""},{"id":"47","name":"Follow up task","descriptionHtml":"","callToAction":"Follow up task","introHtml":"","icon":10992,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10992","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"},{"id":80,"name":"IMOS X"}],"orderMapping":{"80":[495,494],"7":[24,28,173,196,198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"System Confluence","appLinkUrl":"https://vesonjira.atlassian.net/wiki","spaceKey":"vesonIMOS","spaceName":"IMOS On-Prem","spaceUrl":"https://vesonjira.atlassian.net/wiki/spaces/vesonIMOS","isServer":false},"labels":[],"projectKey":"VS","serviceDeskId":3,"kbLinkDomainURLs":["https://vesonjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJmMjhjNi00ODAzLTQ4NzItYTZlMC1kNjJhMDRhYTFlMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4MzE1OTcsIm5iZiI6MTc2NTgzMDM5NywiYW5vbklkIjoiYW5vbi11c2VyIn0.F6OMEfyZtJ3R8_fTT3-0BFJwRVQYjk4PflfOO4M3u_A","targetCollection":"upload-project-11000","endpointUrl":"https://api.media.atlassian.com","clientId":"99bf28c6-4803-4872-a6e0-d62a04aa1e0f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":24,"projectId":11000,"issueType":{"id":"10202","name":"Support"},"form":{"name":"Product support","descriptionHtml":"<p>Before submitting an issue please reference our <b><a href=\"https://help.veson.com/vip/veson-nautical-support-process\" class=\"external-link\" rel=\"nofollow noreferrer\">Veson Support Process</a></b> to ensure the fastest overall resolution time. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b><a href=\"https://help.veson.com/vip/reporting-an-issue\" class=\"external-link\" rel=\"nofollow noreferrer\">Reporting an issue to increase resolution time</a></b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b><a href=\"https://help.veson.com/vip/issue-categorization-priority\" class=\"external-link\" rel=\"nofollow noreferrer\">Setting priority and categorizing issues</a></b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b><a href=\"https://help.veson.com/vip/finding-solutions\" class=\"external-link\" rel=\"nofollow noreferrer\">Using the Help Center to track progress</a></b> <br class=\"atl-forced-newline\" /></p>","callToAction":"Product support","intro":"<p>Have a quick question or need help troubleshooting? Select this to request assistance.</p>","instructions":"<p>Before submitting an issue please reference our <b><a href=\"https://help.veson.com/vip/veson-nautical-support-process\" class=\"external-link\" rel=\"nofollow noreferrer\">Veson Support Process</a></b> to ensure the fastest overall resolution time. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b><a href=\"https://help.veson.com/vip/reporting-an-issue\" class=\"external-link\" rel=\"nofollow noreferrer\">Reporting an issue to increase resolution time</a></b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b><a href=\"https://help.veson.com/vip/issue-categorization-priority\" class=\"external-link\" rel=\"nofollow noreferrer\">Setting priority and categorizing issues</a></b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b><a href=\"https://help.veson.com/vip/finding-solutions\" class=\"external-link\" rel=\"nofollow noreferrer\">Using the Help Center to track progress</a></b> <br class=\"atl-forced-newline\" /></p>","icon":10980,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize your issue","description":"Be as specific and brief as you can","descriptionHtml":"<p>Be as specific and brief as you can</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_11261","fieldConfigId":"12180","label":"Product & Area","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"13534","label":"IMOS On-Prem","selected":false,"children":[{"value":"13537","label":"Agent Portal","selected":false,"children":[]},{"value":"13538","label":"Agent Registration","selected":false,"children":[]},{"value":"13539","label":"Analytics","selected":false,"children":[]},{"value":"13540","label":"Barging","selected":false,"children":[]},{"value":"13541","label":"Berth Scheduling","selected":false,"children":[]},{"value":"13559","label":"Billing","selected":false,"children":[]},{"value":"13542","label":"Bunker Management","selected":false,"children":[]},{"value":"13543","label":"Chartering","selected":false,"children":[]},{"value":"13544","label":"Commercial Inquiries","selected":false,"children":[]},{"value":"13546","label":"Data Center Settings","selected":false,"children":[]},{"value":"13547","label":"Data Lake","selected":false,"children":[]},{"value":"13548","label":"Demurrage & Claims","selected":false,"children":[]},{"value":"13549","label":"Design","selected":false,"children":[]},{"value":"13550","label":"Disbursement Interface","selected":false,"children":[]},{"value":"13551","label":"Distances","selected":false,"children":[]},{"value":"13553","label":"Fleet Map","selected":false,"children":[]},{"value":"13554","label":"Focus API","selected":false,"children":[]},{"value":"13555","label":"Help Center","selected":false,"children":[]},{"value":"13556","label":"Inbox","selected":false,"children":[]},{"value":"13557","label":"Invoicing & Payments","selected":false,"children":[]},{"value":"13558","label":"Journals","selected":false,"children":[]},{"value":"13560","label":"Lightering","selected":false,"children":[]},{"value":"13561","label":"LNG","selected":false,"children":[]},{"value":"13562","label":"Market Data","selected":false,"children":[]},{"value":"13563","label":"Messaging Service","selected":false,"children":[]},{"value":"13564","label":"Network","selected":false,"children":[]},{"value":"13565","label":"Onboard","selected":false,"children":[]},{"value":"13566","label":"Operations","selected":false,"children":[]},{"value":"13567","label":"Platform API","selected":false,"children":[]},{"value":"13568","label":"Platform UI","selected":false,"children":[]},{"value":"13569","label":"Pooling","selected":false,"children":[]},{"value":"13570","label":"Scheduling","selected":false,"children":[]},{"value":"13571","label":"Security & User Mgmt","selected":false,"children":[]},{"value":"13572","label":"Stylesheets","selected":false,"children":[]},{"value":"13573","label":"System Performance","selected":false,"children":[]},{"value":"13574","label":"Tasks & Alerts","selected":false,"children":[]},{"value":"13575","label":"Technical Infrastructure","selected":false,"children":[]},{"value":"13576","label":"Trade Hub","selected":false,"children":[]},{"value":"13577","label":"Trading","selected":false,"children":[]},{"value":"13578","label":"Veslink Voyage Reporting","selected":false,"children":[]},{"value":"13579","label":"Voyage P&L","selected":false,"children":[]}]},{"value":"13367","label":"IMOS Platform","selected":false,"children":[{"value":"13898","label":"Agent Portal","selected":false,"children":[]},{"value":"13410","label":"Analytics","selected":false,"children":[]},{"value":"13411","label":"Barging","selected":false,"children":[]},{"value":"13412","label":"Berth Scheduling","selected":false,"children":[]},{"value":"13433","label":"Billing","selected":false,"children":[]},{"value":"13413","label":"Bunker Management","selected":false,"children":[]},{"value":"13414","label":"Chartering","selected":false,"children":[]},{"value":"13415","label":"Commercial Inquiries","selected":false,"children":[]},{"value":"13416","label":"Compliance","selected":false,"children":[]},{"value":"13417","label":"Data Center Settings","selected":false,"children":[]},{"value":"13418","label":"Data Lake","selected":false,"children":[]},{"value":"13419","label":"Demurrage & Claims","selected":false,"children":[]},{"value":"13420","label":"Design","selected":false,"children":[]},{"value":"13421","label":"Disbursement Interface","selected":false,"children":[]},{"value":"13451","label":"Distances","selected":false,"children":[]},{"value":"13423","label":"Fleet Map","selected":false,"children":[]},{"value":"13424","label":"Focus API","selected":false,"children":[]},{"value":"13425","label":"Inbox","selected":false,"children":[]},{"value":"13426","label":"Internal","selected":false,"children":[]},{"value":"13427","label":"Invoicing & Payments","selected":false,"children":[]},{"value":"13428","label":"Journals","selected":false,"children":[]},{"value":"13429","label":"Lightering","selected":false,"children":[]},{"value":"13430","label":"LNG","selected":false,"children":[]},{"value":"13431","label":"Market Data","selected":false,"children":[]},{"value":"14445","label":"Market Insights","selected":false,"children":[]},{"value":"13432","label":"Messaging Service","selected":false,"children":[]},{"value":"13434","label":"Network","selected":false,"children":[]},{"value":"13435","label":"Onboard","selected":false,"children":[]},{"value":"13436","label":"Operations","selected":false,"children":[]},{"value":"13899","label":"Ops API","selected":false,"children":[]},{"value":"13437","label":"Platform API","selected":false,"children":[]},{"value":"13438","label":"Platform UI","selected":false,"children":[]},{"value":"13439","label":"Pooling","selected":false,"children":[]},{"value":"13440","label":"Scheduling","selected":false,"children":[]},{"value":"13441","label":"Security & User Mgmt","selected":false,"children":[]},{"value":"13442","label":"Stylesheets","selected":false,"children":[]},{"value":"13443","label":"System Performance","selected":false,"children":[]},{"value":"13444","label":"Tasks & Alerts","selected":false,"children":[]},{"value":"13445","label":"Technical Infrastructure","selected":false,"children":[]},{"value":"13446","label":"Trade Hub","selected":false,"children":[]},{"value":"13447","label":"Trading","selected":false,"children":[]},{"value":"13897","label":"Veslink Voyage Reporting","selected":false,"children":[]},{"value":"13448","label":"Veson Datastore","selected":false,"children":[]},{"value":"13449","label":"Voyage P&L","selected":false,"children":[]}]},{"value":"13450","label":"IMOS X","selected":false,"children":[{"value":"14423","label":"3rd Party Integrations","selected":false,"children":[]},{"value":"14422","label":"Address Book","selected":false,"children":[]},{"value":"14416","label":"Bunker Management","selected":false,"children":[]},{"value":"13711","label":"Cargoes","selected":false,"children":[]},{"value":"13716","label":"Claims","selected":false,"children":[]},{"value":"13718","label":"Emissions Data Collection","selected":false,"children":[]},{"value":"15311","label":"Framework","selected":false,"children":[]},{"value":"13713","label":"Global Search","selected":false,"children":[]},{"value":"14427","label":"Global UI Components","selected":false,"children":[]},{"value":"13715","label":"IMOS X Inbox","selected":false,"children":[]},{"value":"14420","label":"Invoicing","selected":false,"children":[]},{"value":"14440","label":"Performance","selected":false,"children":[]},{"value":"14426","label":"Permissions","selected":false,"children":[]},{"value":"14439","label":"Replication","selected":false,"children":[]},{"value":"15344","label":"Sharing","selected":false,"children":[]},{"value":"14441","label":"System Administration","selected":false,"children":[]},{"value":"14442","label":"User Management","selected":false,"children":[]},{"value":"13710","label":"Voyage Manager","selected":false,"children":[]}]},{"value":"13639","label":"Milbros","selected":false,"children":[{"value":"13687","label":"Advice","selected":false,"children":[]},{"value":"13826","label":"Analytics & Reports","selected":false,"children":[]},{"value":"13816","label":"App","selected":false,"children":[]},{"value":"13818","label":"Billing","selected":false,"children":[]},{"value":"13688","label":"Booking List","selected":false,"children":[]},{"value":"13815","label":"Cargoes & Fixtures","selected":false,"children":[]},{"value":"13813","label":"Certificates & Docs","selected":false,"children":[]},{"value":"13689","label":"Cleaning & Coating","selected":false,"children":[]},{"value":"13690","label":"Commodities","selected":false,"children":[]},{"value":"13691","label":"Distance Calc","selected":false,"children":[]},{"value":"13692","label":"Estimates","selected":false,"children":[]},{"value":"13693","label":"General","selected":false,"children":[]},{"value":"13820","label":"Import","selected":false,"children":[]},{"value":"13694","label":"Installation","selected":false,"children":[]},{"value":"13814","label":"Integrations Accounting","selected":false,"children":[]},{"value":"13811","label":"Internal Notifications","selected":false,"children":[]},{"value":"13695","label":"Map","selected":false,"children":[]},{"value":"13696","label":"Milbros Software","selected":false,"children":[]},{"value":"13827","label":"Newsletter","selected":false,"children":[]},{"value":"13697","label":"Notifications","selected":false,"children":[]},{"value":"13817","label":"Offline Q/OM","selected":false,"children":[]},{"value":"13698","label":"PAC/SMC","selected":false,"children":[]},{"value":"13819","label":"Phos Acid","selected":false,"children":[]},{"value":"13821","label":"Renewal - Check In","selected":false,"children":[]},{"value":"13699","label":"Response Center","selected":false,"children":[]},{"value":"13824","label":"Shared Settings","selected":false,"children":[]},{"value":"13825","label":"SPAM","selected":false,"children":[]},{"value":"13822","label":"Styrene Tool","selected":false,"children":[]},{"value":"13812","label":"Sync","selected":false,"children":[]},{"value":"13700","label":"System Performance","selected":false,"children":[]},{"value":"13809","label":"User Management","selected":false,"children":[]},{"value":"13810","label":"Vessel Management","selected":false,"children":[]},{"value":"13823","label":"Voyages","selected":false,"children":[]},{"value":"13701","label":"Web Services","selected":false,"children":[]}]},{"value":"13640","label":"Milbros Onboard","selected":false,"children":[{"value":"13702","label":"Advice","selected":false,"children":[]},{"value":"13829","label":"App","selected":false,"children":[]},{"value":"13833","label":"Billing","selected":false,"children":[]},{"value":"13703","label":"Cleaning & Coating","selected":false,"children":[]},{"value":"13704","label":"Commodities","selected":false,"children":[]},{"value":"13832","label":"Import","selected":false,"children":[]},{"value":"13705","label":"Installation","selected":false,"children":[]},{"value":"13831","label":"Internal Notifications","selected":false,"children":[]},{"value":"13706","label":"New Onboard Account","selected":false,"children":[]},{"value":"13834","label":"Notifications","selected":false,"children":[]},{"value":"13707","label":"PAC/SMC","selected":false,"children":[]},{"value":"13708","label":"Sync","selected":false,"children":[]},{"value":"13830","label":"User Management","selected":false,"children":[]},{"value":"13828","label":"Vessel Management","selected":false,"children":[]}]},{"value":"13368","label":"Oceanbolt","selected":false,"children":[{"value":"13453","label":"Billing","selected":false,"children":[]},{"value":"13454","label":"General","selected":false,"children":[]}]},{"value":"13600","label":"Q88","selected":false,"children":[{"value":"13723","label":"Advice","selected":false,"children":[]},{"value":"13726","label":"AIS Feed","selected":false,"children":[]},{"value":"13727","label":"Analytics & Reports","selected":false,"children":[]},{"value":"13728","label":"API","selected":false,"children":[]},{"value":"13601","label":"App","selected":false,"children":[]},{"value":"13729","label":"Billing","selected":false,"children":[]},{"value":"13730","label":"Booking List","selected":false,"children":[]},{"value":"13731","label":"Cargoes & Fixtures","selected":false,"children":[]},{"value":"13602","label":"Certificates & Docs","selected":false,"children":[]},{"value":"13732","label":"Cleaning & Coating","selected":false,"children":[]},{"value":"13733","label":"Commodities","selected":false,"children":[]},{"value":"13734","label":"Cube Reporting","selected":false,"children":[]},{"value":"13735","label":"Dashboard","selected":false,"children":[]},{"value":"13603","label":"Distance Calc","selected":false,"children":[]},{"value":"13604","label":"Estimates","selected":false,"children":[]},{"value":"13736","label":"EU ETS","selected":false,"children":[]},{"value":"13605","label":"General","selected":false,"children":[]},{"value":"13737","label":"HVPQ","selected":false,"children":[]},{"value":"13606","label":"Import","selected":false,"children":[]},{"value":"13738","label":"In-take Calc","selected":false,"children":[]},{"value":"13607","label":"Inspections","selected":false,"children":[]},{"value":"13739","label":"Installation","selected":false,"children":[]},{"value":"13740","label":"Integrations Accounting","selected":false,"children":[]},{"value":"13741","label":"Integrations Other","selected":false,"children":[]},{"value":"13742","label":"Internal Notifications","selected":false,"children":[]},{"value":"13608","label":"Invoice Template","selected":false,"children":[]},{"value":"13743","label":"Invoices","selected":false,"children":[]},{"value":"13609","label":"Map","selected":false,"children":[]},{"value":"13610","label":"New Account Creation","selected":false,"children":[]},{"value":"13744","label":"Newsletter","selected":false,"children":[]},{"value":"13611","label":"Notifications","selected":false,"children":[]},{"value":"13612","label":"Oceanbolt Particulars","selected":false,"children":[]},{"value":"13618","label":"OCIMF Installation","selected":false,"children":[]},{"value":"13619","label":"OCIMF Integration","selected":false,"children":[]},{"value":"13613","label":"Officer Matrix","selected":false,"children":[]},{"value":"13745","label":"Offline Q/OM","selected":false,"children":[]},{"value":"13746","label":"PAC SMC","selected":false,"children":[]},{"value":"13747","label":"Phos Acid","selected":false,"children":[]},{"value":"13614","label":"Position List","selected":false,"children":[]},{"value":"13748","label":"Pro","selected":false,"children":[]},{"value":"13615","label":"Questionnaires","selected":false,"children":[]},{"value":"13616","label":"Recap Manager","selected":false,"children":[]},{"value":"13749","label":"Renewal - Check In","selected":false,"children":[]},{"value":"13750","label":"Response Center","selected":false,"children":[]},{"value":"13751","label":"Shared Settings","selected":false,"children":[]},{"value":"13752","label":"SPAM","selected":false,"children":[]},{"value":"13753","label":"Staging Area","selected":false,"children":[]},{"value":"13754","label":"Styrene Tool","selected":false,"children":[]},{"value":"13755","label":"Sync","selected":false,"children":[]},{"value":"13617","label":"System Performance","selected":false,"children":[]},{"value":"13756","label":"Updater","selected":false,"children":[]},{"value":"13620","label":"User Management","selected":false,"children":[]},{"value":"13757","label":"Vessel Management","selected":false,"children":[]},{"value":"13621","label":"Vessel Messages","selected":false,"children":[]},{"value":"13758","label":"Voyage Filing","selected":false,"children":[]},{"value":"13759","label":"Voyages","selected":false,"children":[]},{"value":"13622","label":"Web Services","selected":false,"children":[]}]},{"value":"13623","label":"Q88 Dry","selected":false,"children":[{"value":"13764","label":"Advice","selected":false,"children":[]},{"value":"13766","label":"Analytics & Reports","selected":false,"children":[]},{"value":"13773","label":"API","selected":false,"children":[]},{"value":"13771","label":"Billing","selected":false,"children":[]},{"value":"13624","label":"Certificates & Docs","selected":false,"children":[]},{"value":"13625","label":"Distance Calc","selected":false,"children":[]},{"value":"13626","label":"Estimates","selected":false,"children":[]},{"value":"13627","label":"General","selected":false,"children":[]},{"value":"13768","label":"HVPQ","selected":false,"children":[]},{"value":"13628","label":"Import","selected":false,"children":[]},{"value":"13629","label":"Inspections","selected":false,"children":[]},{"value":"13774","label":"Integrations Other","selected":false,"children":[]},{"value":"13762","label":"Internal Notifications","selected":false,"children":[]},{"value":"13770","label":"Invoices","selected":false,"children":[]},{"value":"13630","label":"Map","selected":false,"children":[]},{"value":"13767","label":"Newsletter","selected":false,"children":[]},{"value":"13631","label":"Notifications","selected":false,"children":[]},{"value":"13632","label":"Officer Matrix","selected":false,"children":[]},{"value":"13763","label":"Offline Q/OM","selected":false,"children":[]},{"value":"13633","label":"Questionnaires","selected":false,"children":[]},{"value":"13769","label":"Response Center","selected":false,"children":[]},{"value":"13772","label":"Shared Settings","selected":false,"children":[]},{"value":"13765","label":"SPAM","selected":false,"children":[]},{"value":"13634","label":"System Performance","selected":false,"children":[]},{"value":"13760","label":"User Management","selected":false,"children":[]},{"value":"13761","label":"Vessel Management","selected":false,"children":[]},{"value":"13635","label":"Web Services","selected":false,"children":[]}]},{"value":"13637","label":"Q88 Onboard","selected":false,"children":[{"value":"13782","label":"Advice","selected":false,"children":[]},{"value":"13784","label":"Analytics & Reports","selected":false,"children":[]},{"value":"14040","label":"Billing","selected":false,"children":[]},{"value":"13660","label":"Certificates & Docs","selected":false,"children":[]},{"value":"13781","label":"General","selected":false,"children":[]},{"value":"13786","label":"HVPQ","selected":false,"children":[]},{"value":"13785","label":"Import","selected":false,"children":[]},{"value":"13661","label":"Inspections","selected":false,"children":[]},{"value":"13783","label":"Installation","selected":false,"children":[]},{"value":"13779","label":"Internal Notifications","selected":false,"children":[]},{"value":"13662","label":"Officer Matrix","selected":false,"children":[]},{"value":"13663","label":"Onboard Account","selected":false,"children":[]},{"value":"13664","label":"Questionnaires","selected":false,"children":[]},{"value":"13778","label":"Sync","selected":false,"children":[]},{"value":"13780","label":"System Performance","selected":false,"children":[]},{"value":"13776","label":"User Management","selected":false,"children":[]},{"value":"13775","label":"Vessel Management","selected":false,"children":[]},{"value":"13777","label":"Web Services","selected":false,"children":[]}]},{"value":"13636","label":"Q88 Position List/Pro","selected":false,"children":[{"value":"13788","label":"Advice","selected":false,"children":[]},{"value":"13641","label":"AIS Feed","selected":false,"children":[]},{"value":"13642","label":"Analytics & Reports","selected":false,"children":[]},{"value":"13643","label":"API","selected":false,"children":[]},{"value":"13644","label":"App","selected":false,"children":[]},{"value":"13794","label":"Billing","selected":false,"children":[]},{"value":"13789","label":"Booking List","selected":false,"children":[]},{"value":"13645","label":"Cargoes & Fixtures","selected":false,"children":[]},{"value":"13646","label":"Dashboard","selected":false,"children":[]},{"value":"13647","label":"Distance Calc","selected":false,"children":[]},{"value":"13648","label":"Estimates","selected":false,"children":[]},{"value":"13649","label":"Fleet Management","selected":false,"children":[]},{"value":"13650","label":"General","selected":false,"children":[]},{"value":"13651","label":"In-take Calc","selected":false,"children":[]},{"value":"13652","label":"Integrations Other","selected":false,"children":[]},{"value":"13791","label":"Internal Notifications","selected":false,"children":[]},{"value":"13653","label":"Map","selected":false,"children":[]},{"value":"13654","label":"Notifications","selected":false,"children":[]},{"value":"13798","label":"Offline Q/OM","selected":false,"children":[]},{"value":"13655","label":"Position Sharing Settings","selected":false,"children":[]},{"value":"13793","label":"Pro","selected":false,"children":[]},{"value":"13656","label":"Questionnaires","selected":false,"children":[]},{"value":"13792","label":"Renewal - Check In","selected":false,"children":[]},{"value":"13796","label":"Shared Settings","selected":false,"children":[]},{"value":"13657","label":"System Performance","selected":false,"children":[]},{"value":"13658","label":"Updater","selected":false,"children":[]},{"value":"13787","label":"User Management","selected":false,"children":[]},{"value":"13659","label":"Vessel Management","selected":false,"children":[]},{"value":"13797","label":"Voyage Filing","selected":false,"children":[]},{"value":"13790","label":"Voyages","selected":false,"children":[]},{"value":"13795","label":"Web Services","selected":false,"children":[]}]},{"value":"13638","label":"Q88 VMS","selected":false,"children":[{"value":"13801","label":"Advice","selected":false,"children":[]},{"value":"13665","label":"AIS Feed","selected":false,"children":[]},{"value":"13666","label":"Analytics & Reports","selected":false,"children":[]},{"value":"13667","label":"API","selected":false,"children":[]},{"value":"13802","label":"Billing","selected":false,"children":[]},{"value":"13808","label":"Booking List","selected":false,"children":[]},{"value":"13668","label":"Bunkering","selected":false,"children":[]},{"value":"13803","label":"Cargoes & Fixtures","selected":false,"children":[]},{"value":"13804","label":"Commodities","selected":false,"children":[]},{"value":"13669","label":"Cube Reporting","selected":false,"children":[]},{"value":"13670","label":"DA Desk","selected":false,"children":[]},{"value":"13671","label":"Dashboard","selected":false,"children":[]},{"value":"13672","label":"Distance Calc","selected":false,"children":[]},{"value":"13673","label":"Estimates","selected":false,"children":[]},{"value":"13805","label":"EU ETS","selected":false,"children":[]},{"value":"13674","label":"General","selected":false,"children":[]},{"value":"13675","label":"In-take Calc","selected":false,"children":[]},{"value":"13676","label":"Integrations Accounting","selected":false,"children":[]},{"value":"13677","label":"Integrations Other","selected":false,"children":[]},{"value":"13800","label":"Internal Notifications","selected":false,"children":[]},{"value":"13678","label":"Invoices","selected":false,"children":[]},{"value":"13679","label":"Map","selected":false,"children":[]},{"value":"13680","label":"Notifications","selected":false,"children":[]},{"value":"13806","label":"Questionnaires","selected":false,"children":[]},{"value":"13799","label":"Shared Settings","selected":false,"children":[]},{"value":"13681","label":"Staging Area","selected":false,"children":[]},{"value":"13682","label":"System Performance","selected":false,"children":[]},{"value":"13683","label":"User Management","selected":false,"children":[]},{"value":"13892","label":"Vessel Management","selected":false,"children":[]},{"value":"13684","label":"Vessel Messages","selected":false,"children":[]},{"value":"13685","label":"Voyage Filing","selected":false,"children":[]},{"value":"13686","label":"Voyages","selected":false,"children":[]},{"value":"13807","label":"Web Services","selected":false,"children":[]}]},{"value":"13535","label":"Shipfix","selected":false,"children":[{"value":"13580","label":"Address Book","selected":false,"children":[]},{"value":"13886","label":"Admin","selected":false,"children":[]},{"value":"13594","label":"Billing","selected":false,"children":[]},{"value":"14750","label":"Calendar","selected":false,"children":[]},{"value":"13581","label":"Chat","selected":false,"children":[]},{"value":"13582","label":"Directory","selected":false,"children":[]},{"value":"13583","label":"Distance Calculator","selected":false,"children":[]},{"value":"13889","label":"Email Processing","selected":false,"children":[]},{"value":"13584","label":"Emails","selected":false,"children":[]},{"value":"13585","label":"Fixtures","selected":false,"children":[]},{"value":"13586","label":"Folders","selected":false,"children":[]},{"value":"13587","label":"Insights","selected":false,"children":[]},{"value":"13588","label":"Integrations","selected":false,"children":[]},{"value":"13589","label":"Jobs","selected":false,"children":[]},{"value":"13590","label":"Login","selected":false,"children":[]},{"value":"13591","label":"Machine Learning","selected":false,"children":[]},{"value":"13592","label":"Map","selected":false,"children":[]},{"value":"13593","label":"Mobile App","selected":false,"children":[]},{"value":"13888","label":"Operations","selected":false,"children":[]},{"value":"14408","label":"Orders","selected":false,"children":[]},{"value":"13595","label":"Other","selected":false,"children":[]},{"value":"13596","label":"Search","selected":false,"children":[]},{"value":"13597","label":"Settings","selected":false,"children":[]},{"value":"13598","label":"Tonnage","selected":false,"children":[]},{"value":"13599","label":"Voyage Estimator","selected":false,"children":[]}]},{"value":"13455","label":"Veson University","selected":false,"children":[{"value":"14038","label":"Billing","selected":false,"children":[]}]},{"value":"13363","label":"VesselsValue","selected":false,"children":[{"value":"13370","label":"Admin","selected":false,"children":[]},{"value":"13371","label":"AIS","selected":false,"children":[]},{"value":"15448","label":"API Setup","selected":false,"children":[]},{"value":"13372","label":"API Testing","selected":false,"children":[]},{"value":"13373","label":"Appy","selected":false,"children":[]},{"value":"13374","label":"Auth","selected":false,"children":[]},{"value":"13375","label":"Automated Testing","selected":false,"children":[]},{"value":"13376","label":"Beta Site","selected":false,"children":[]},{"value":"14039","label":"Billing","selected":false,"children":[]},{"value":"14950","label":"Builder page","selected":false,"children":[]},{"value":"13377","label":"CII","selected":false,"children":[]},{"value":"13378","label":"Client Dashboard","selected":false,"children":[]},{"value":"14949","label":"Company page","selected":false,"children":[]},{"value":"14951","label":"Condition Adjusted Value (CAV)","selected":false,"children":[]},{"value":"13379","label":"Customizable Columns","selected":false,"children":[]},{"value":"13380","label":"Data Exports","selected":false,"children":[]},{"value":"13381","label":"Databases","selected":false,"children":[]},{"value":"13382","label":"Date Related Surveys","selected":false,"children":[]},{"value":"14952","label":"Deals Database","selected":false,"children":[]},{"value":"13383","label":"Destinations","selected":false,"children":[]},{"value":"13384","label":"Discrepancy Reports","selected":false,"children":[]},{"value":"13385","label":"EEDI / EEXI","selected":false,"children":[]},{"value":"13386","label":"Fixtures","selected":false,"children":[]},{"value":"13387","label":"GIS Maintenance","selected":false,"children":[]},{"value":"13388","label":"Green Features","selected":false,"children":[]},{"value":"14443","label":"Infrastructure","selected":false,"children":[]},{"value":"14783","label":"Internal","selected":false,"children":[]},{"value":"13389","label":"Mapping","selected":false,"children":[]},{"value":"13390","label":"Market Transactions","selected":false,"children":[]},{"value":"13391","label":"Market Value with Charter (MVwC)","selected":false,"children":[]},{"value":"13392","label":"Monitoring and Alerting","selected":false,"children":[]},{"value":"13393","label":"ONS Report","selected":false,"children":[]},{"value":"13394","label":"Paid For Reports (PFR)","selected":false,"children":[]},{"value":"13395","label":"Portfolios","selected":false,"children":[]},{"value":"13396","label":"Position List","selected":false,"children":[]},{"value":"13397","label":"Post Paywall","selected":false,"children":[]},{"value":"13398","label":"Pre Paywall","selected":false,"children":[]},{"value":"13400","label":"Fleet Database","selected":false,"children":[]},{"value":"13401","label":"Seven Tier Ownership","selected":false,"children":[]},{"value":"13402","label":"Site Performance","selected":false,"children":[]},{"value":"13403","label":"Technical Analysis","selected":false,"children":[]},{"value":"13404","label":"Timeseries","selected":false,"children":[]},{"value":"13405","label":"Trade","selected":false,"children":[]},{"value":"13406","label":"Universal Beneficial Owner","selected":false,"children":[]},{"value":"13407","label":"Valuation Certificates","selected":false,"children":[]},{"value":"13408","label":"Valuations","selected":false,"children":[]},{"value":"14948","label":"Vessel page","selected":false,"children":[]},{"value":"13409","label":"Vessels API","selected":false,"children":[]},{"value":"16334","label":"Market Data Server","selected":false,"children":[]}]},{"value":"15146","label":"Maritime Directory","selected":false,"children":[{"value":"15150","label":"Infrastructure","selected":false,"children":[]},{"value":"15806","label":"Management API","selected":false,"children":[]},{"value":"15147","label":"Pipelines & Test","selected":false,"children":[]},{"value":"15149","label":"Trade API","selected":false,"children":[]},{"value":"15148","label":"Vessels API","selected":false,"children":[]}]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Give us more details","description":"Helpful information such as user(s) or function impacted, steps to reproduce, when did the issue first appear","descriptionHtml":"<p>Helpful information such as user(s) or function impacted, steps to reproduce, when did the issue first appear</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Please note that general product inquiries are looked at basis priority. Information detailing the impact to your business will greatly aid in faster response and resolution.","descriptionHtml":"<p>Please note that general product inquiries are looked at basis priority. Information detailing the impact to your business will greatly aid in faster response and resolution.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"1-Critical","selected":false,"children":[]},{"value":"2","label":"2-High","selected":false,"children":[]},{"value":"3","label":"3-Medium","selected":true,"children":[]},{"value":"4","label":"4-Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10809","fieldConfigId":"11543","label":"Business Impact","description":"For high priority issues, briefly describe the impact this makes to financial or critical operations.","descriptionHtml":"<p>For high priority issues, briefly describe the impact this makes to financial or critical operations.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Upload screenshots or videos that show your issue and where it happened","descriptionHtml":"<p>Upload screenshots or videos that show your issue and where it happened</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/24","calendarParams":{"firstDay":0,"date":"2025-12-15T15:26:38-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"System Confluence","appLinkUrl":"https://vesonjira.atlassian.net/wiki","spaceKey":"vesonIMOS","spaceName":"IMOS On-Prem","spaceUrl":"https://vesonjira.atlassian.net/wiki/spaces/vesonIMOS","isServer":false},"labels":[],"projectKey":"VS","serviceDeskId":3,"kbLinkDomainURLs":["https://vesonjira.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJmMjhjNi00ODAzLTQ4NzItYTZlMC1kNjJhMDRhYTFlMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4MzE1OTgsIm5iZiI6MTc2NTgzMDM5OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.5Mk4tKcGFoCNnzp9wSriE85-YQZWRZkqqrqqr2DhGHc","targetCollection":"upload-project-11000","endpointUrl":"https://api.media.atlassian.com","clientId":"99bf28c6-4803-4872-a6e0-d62a04aa1e0f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fvesonjira.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiNTk1ZDdkZmNiMTE2Y2ZlYzczNTA5ZTFlN2NiOTMzYjhmNTc4Yjg3N2M3YTBmNjJiMzk4ZmM4MDBiNDVjNzI3IiwiaXNzIjoiMmQ0ZTRjMTMtNTZhMi0zNWI1LWE5MjctOWNkMmVhMTM0MDI0IiwiY29udGV4dCI6e30sImV4cCI6MTc2NTgzMTI5NywiaWF0IjoxNzY1ODMwMzk3fQ.1Tc9UvcLKoOD6TmB6imgX1ob7BU8e44fz1SG710rnTk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjJkNGU0YzEzLTU2YTItMzViNS1hOTI3LTljZDJlYTEzNDAyNCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3Zlc29uamlyYS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC92ZXNvbmppcmEuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVlMiLCJpZCI6IjExMDAwIn19fSwiZXhwIjoxNzY1ODMxMjk3LCJpYXQiOjE3NjU4MzAzOTd9.IGLkFVWn2wpFv7qUDYC650lp92OKxSTO9Ifo6xE8vr8\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vesonjira.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vesonjira.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"VS\\\",\\\"id\\\":\\\"11000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"VS\\\",\\\"project.id\\\":\\\"11000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"24\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://vesonjira.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request","name":"data-collection--service-desk-portal-footer","html":"<div class=\"ap-container\" id=\"ap-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"dev.dsapps.jira.addon.google-analytics-in-jira\",\n \"uniqueKey\":\"dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\",\n \"key\":\"data-collection--service-desk-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"data-collection--service-desk-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com/free-by-atlassian/google-analytics-in-jira/data-collection.html?issue_key=&key=data-collection--service-desk-portal-footer&xdm_e=https%3A%2F%2Fvesonjira.atlassian.net&xdm_c=channel-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=dev.dsapps.jira.addon.google-analytics-in-jira&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT\",\n \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vesonjira.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vesonjira.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"VS\\\",\\\"id\\\":\\\"11000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"VS\\\",\\\"project.id\\\":\\\"11000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"24\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com\",\n \"hostOrigin\":\"https://vesonjira.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=vesonjira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e2d846c2b1ed9f481ef8b697462709adb13f2545_lout","baseUrl":"https://vesonjira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://vesonjira.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"35000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"99bf28c6-4803-4872-a6e0-d62a04aa1e0f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e8e88cfc537a4df3805b39b80ea0bf14","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://vesonjira.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}