Do you have a pesky problem? Inconsistent issue or a clear bug you need fixed?
Submit data directly to us when creating a bug!
How to submit a diagnostic report to Veson Nautical:
As soon as the issue arises, stop all other work.
Navigate to the My Profile Panel in the top right of your screen, select your initials to open the panel
Select the Submit Diagnostic Report button and see the below message
Select the Copy Report ID button and navigate to Veson Nautical Help Center to submit a support request.
Paste the report ID into the description of your request along with further details outlined below within the issue Details.
Issue Details
It is essential that Software Support Analysts gather the proper information necessary to resolve a customer inquiry. Below outlines the suggested criteria that all customers should provide to reduce resolution time for a given issue:
Category: Inquiry, Defect, Feature Request
Priority: 1, 2, 3, 4
Prod/Test: Is this a production issue or a test issue.
Version/Product: IMOS Version where issue exists or VIP
Frequency: How often does the issue occur? Does it occur across multiple scenarios? How many users?
Current Result: Briefly describe the issue and what the current result is.
Steps to Reproduce: Include vessel/voyage if possible, step by step list of how to reproduce the problem from a user perspective.
Expected Result: In addition to steps to reproduce, how does the customer expect the product to behave?
*Screenshots: Preferred method is attaching or copy/pasting images into the Help Center. Another method is sending a MS Word or MS Excel document explaining steps to reproduce.
*Special Instructions: Any extra detail regarding communication sent from Veson Nautical regarding the reported issue. Also, include any previous correspondent or discussions with another Veson Nautical employee (such as a consultant).