Onboard User accounts are unable to use the Forgot Password? link in veslink.com as the passwords are managed within VIP (AuthType = ImosApp). When an Onboard User is locked out of their account or has forgotten their password, a VIP admin will need to reset the password on their behalf.
To reset the password:
Within Data Center, select Security, then identify the user account and reset their password ensuring that the password conforms to VIP’s Password Policy.
Within Data Center, select Replication, then select either Bulk Import or Incremental Import.
Note: If the Onboard User account exists in multiple environments, then the password will need to be reset and replication will need to be run in all environments.