...
To access the "Delete email from Workspace" feature, you must have a Technical Support User license status.
...
Delete an Email from Workspace
...
Please Note:
The email will be deleted from Shipfix as per your selection. However, It will not be removed from your mail clientserver.
Deleting an Email from a Specific Mailbox
...
Incorrect Email ID: If the pasted Email ID is invalid or the email has already been deleted, you will see an error message: Incorrect Message ID.
No Additional Email Details: If you don’t have access to the email, only the basic information (Message ID and Mailbox ID) will be shown, and you can proceed directly to deletion.