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Note: The Messaging Service is available with an interface license, and the documentation is available in PDF form to clients who have purchased the license.
The Interface Message List provides a central viewing point to see incoming and outgoing IMOS file traffic. The most common messages are invoices or financial transactions to an external accounting system. You can view incoming and outgoing interface messages and resend them if needed.
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- If a message type is set up but has no actions associated with it, the Status is marked as Successful even though it wasn't sent. A message has to explicitly fail for it to be marked as Failed.
- If messages are stuck in 'Pending' status and the matter does not self-resolve, this is likely an indicator that the messaging service is attempting to process more messages than it can handle and can usually be fixed by restarting the messaging service. If this does not resolve the issue, please reach out to Veson Nautical Support through the Veson Nautical Help Center and a support analyst will be able to assist.
- If messages are in 'Failed' status, this issue can be fixed by checking the empty boxes on the left side of each failed message then clicking the "Re-send" hyperlink at the top of the list.
- Messages re-sent in bulk are re-applied to IMOS in the order in which they are rendered in the list
- Users may notice that some Target Message Types enabled in the Messaging Service Configuration may be missing from the Interface Message List. Check the value field of the notificationsIncludeList configuration flag in Data Center > Settings and add any missing Target Message Types. Additional Note: This flag only controls outbound messages generated by VIP.
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