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Table of Content Zone
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VIP Superusers

Superusers are the most highly trained users and are typically involved in implementation from its very early stages. A Superuser should be familiar with decisions made during implementation and the reasons those decisions were made. He or she They should also be competent in a designated business role (for example, Chartering or Operations).

This role is specifically utilized during the implementation project.

Primary Responsibilities

Additional Beneficial Skills

  • Understand a specific department’s business and workflows.

  • Understand the role of the solution at your company and the benefits of using it.

  • Teach others how to use the solution.

  • Business intelligence and reporting

VIP Business Process Owners

Business Process Owners (BPOs) make sure that End Users within a department follow the correct workflows. A BPO should understand the day-to-day business workflows within a department, the importance of using the solution correctly, and the importance of identifying mistakes in the process quickly.

This role is required post go-live stabilization. A lot of the times VIP Superusers (from the project) become VIP BPOs (post-implementation).

Primary Responsibilities

Additional Beneficial Skills

  • Understand the current business practices at your company.

  • Understand a specific department’s workflows.

  • Compliance reporting

VIP Users

VIP Users are the daily users. A VIP User should know their business workflows and report to Superusers or BPOs for ongoing training.

Primary Responsibilities

Additional Beneficial Skills

  • Understand a specific department’s workflows.