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If you are already using the Help Center because you are an IMOS Platform customer and/or Q88 Customer, you do not need to recreate an account to submit issues. You can continue to access the Help Center as normal. However, for Shipfix, you will need to submit tickets via the Shipfix Support Help Center. There is a new field in the submission form that allows you to select the product associated with your issue. This helps us route your issue to the right expert within our team. The Help Center will be the place where you can find updates to all your support tickets for various Veson products.
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Introduction to the Help Center, login, and usage: Self-Service Help Center
Best practices for submitting tickets: Reporting an Issue
Help Center Homepage: Veson Nautical Help Center
We look forward to offering you this heightened level of support and continuing to provide the best experience possible for our clients. Please feel free to reach out directly if you have further questions.
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