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Notifications from Shipfix Support will be sent from vsd@vesonjira.atlassian.net. You will receive an automated system notification in the first instance that confirms we have received your message and provides you with a ticket number. The ticket number prefix is VSD followed by a unique ID such as VSD-1010, for example. SecurityYour customer account is private as it is linked to a unique organization. This organization security ensures that you only see cases that you submit or any cases submitted by colleagues mapped to the same organization. In other words, you will see the tickets you submit and the tickets your colleagues submit. Going forward, you can create your own accounts to log in, and the system will automatically map your organization appropriately by your email domain.
Security
Your customer account is private as it is linked to a unique organization. This organization security ensures that you only see cases that you submit or any cases submitted by colleagues mapped to the same organization. In other words, you will see the tickets you submit and the tickets your colleagues submit. Going forward, you can create your own accounts to log in, and the system will automatically map your organization appropriately by your email domain.
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