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Some standard Tips and tricks to understand when and why VIP may be lagging, hanging or slow to load

Troubleshooting Slow Performance

Check these areas before submitting a bug for the Veson IMOS Platform performance via How can I report a bug?

1. Internet- is your machine connected and is your internal network up?

2. Is there an outtage for the site or is it just a you problem? enter veslink.com in this helpful site http://www.downforeveryoneorjustme.com/

3. Does that link go slow and does it still say its you? Close some tabs, clear your chrome cache.

4. Were you not using chrome? Use chrome

5. Is your task manager showing high cpu/memory usage? Task manager can be found in any start menu of an Operating system.

Troubleshooting heavy reports/queries

Try these few tips if a specific report or list is loading slowly

1. Is the propeller perpetually spinning?

   1. right click anywhere on your screen and select the inspect button to view performance (keep an eye out for a 500 error- this is a timeout)

2. Does the report seem to load and then give you a specific warning?

   1. Heed this warning if it is actionable otherwise take a screenshot and send it in after trying further steps below

3. Are you loading data no more than a 6 month range?(or less if this is transaction based?)

   1. decrease the date range or filter on any report to one day to ensure data populates

4. Does the report/invoice load but show a blank screen?

   1. refresh your browser and contact Veson Support immediately if it occurs a second time!

Support Team Process for Investigating Latency Issues

Our Support Team will reach out with the following if there is a Latency issue reported. This will allow us to understand if there is an issue with the web browser in use.

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