Some standard Tips and tricks to understand when and why VMS may be lagging, hanging or slow to load.
Troubleshooting Slow Performance
Check these areas before submitting a bug for VMS performance via How can I report a bug?
Internet- is your machine connected, and is your internal network up?
Is there an outage for the site, or is it just a problem for you? Enter https://vm.q88.com/ in this helpful site http://www.downforeveryoneorjustme.com/
Does that link go slow, and does it still say it's you? Close some tabs, and clear your Chrome cache.
Were you not using Chrome? Use Chrome
Is your task manager showing high CPU/memory usage? Task manager can be found in any start menu of an Operating system.
Troubleshooting heavy reports/queries
Try these few tips if a specific report or list is loading slowly
Is the loading icon perpetually spinning?
right click anywhere on your screen and select the inspect button to view performance (keep an eye out for a 500 error- this is a timeout)
Does the report seem to load and then give you a specific warning?
Heed this warning if it is actionable; otherwise, take a screenshot and send it in after trying further steps below.
Are you loading data in no more than a 6-month range? (or less if this is transaction-based?)
Decrease the date range or filter on any report to one day to ensure data populates
Does the report/invoice load but show a blank screen?
Refresh your browser and contact Veson Support immediately if it occurs a second time!
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Support Team Process for Investigating Latency Issues
Our Support Team will reach out with the following if a Latency issue is reported. This will allow us to understand if there is an issue with the web browser in use.
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