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After a significant incident has transpired Veson Engineering uses a RCA (Root Cause Analysis) mechanism to uncover multiple opportunities to mitigate risk and prevent incidents. If an incident warrants an a client-facing RCA explanation then it will be provided via Veson Support through the existing, client-facing applicable support ticket. Generally RCA investigations are delivered with conducted within 7 business days and within 48 hours for system wide stability events.
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