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Initial Response Time: After initial submission the Help Center will send a confirmation notification immediately to ensure proper tracking. Veson Support analysts target an initial response time to all support inquiries within 8 10 hours of ticket creation.
Resolution Time: Veson Support triages incoming tickets basis priority and creation time within the Help Center. For non urgent inquiries Veson Support analysts aim to provide a suitable resolution within 5 7 to 10 business days.
Hours of Coverage: Hours of coverage are basis standard business days and include 9AM to 5PM Monday through Friday for the following timezones: United States Eastern (UTC-5), United Kingdom (UTC+0), Singapore (UTC+8).
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