Onboard User accounts are unable to use the Forgot Password? link in veslink.com as the passwords are always managed within VIP (AuthType = ImosApp). When an Onboard User is locked out of their account or has forgotten their password, a VIP admin will need to reset the password on their behalf.
The following error will be displayed when using the Forgot Password link:
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To reset the password:
Within Data Center, select Security, then identify the user account and reset their password ensuring that the password conforms to VIP’s Password Policy.
Within Data Center, select Replication, then select either Bulk Import or Incremental Import.
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