Jira Service Management

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Visit the new site to experience improved navigation, enhanced search, and real-time system status updates.\nWe’re shifting to the new help center to house articles and capture support ticket requests. This page will remain live for submitting support tickets but will no longer include help articles.","translations":{"en-US":{"helpCenterTitle":"Veson Nautical Support","sharedPortalName":"Veson Nautical Support","announcementHeader":"New Help Center","announcementMessage":"A [new client help center|http://help.veson.com] is now live at [help.veson.com|http://help.veson.com]! Visit the new site to experience improved navigation, enhanced search, and real-time system status updates.\n\nWe’re shifting to the new help center to house articles and capture support ticket requests. 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You can raise a Veson Support request from the following options.\nTo find info about scheduled maintenance windows, downtime, and the current status of Veson Nautical products on our <a href=\"https://veson.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Statuspage</a>.\n<a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a>.\nCopyright © 2024 Veson Nautical. All rights reserved.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"173","name":"Feature suggestion for the community","descriptionHtml":"\n<div class=\"panel\" style=\"background-color: #EAECFF;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #EAECFF;\">\n We greatly value and appreciate feedback from our community. Please add your suggestion to our Feature Board where your idea will be visible to the public community for voting and comments. <a href=\"https://veson.featureupvote.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Feature Board</a>\n </div>\n</div> While submission to the Feature Board does not guarantee or represent a delivery commitment, the Veson Product team reviews the most popular items on a regular basis. New features are selected and scheduled based on a number of factors, not just popularity.\n","callToAction":"Feature suggestion for the community","introHtml":"Submit and vote on ideas to improve the product.","icon":10982,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10982","groups":[7],"key":""},{"id":"196","name":"Licensing Requests","descriptionHtml":" In order to assist you quickly, please include as much information as possible regarding the platform, no. of users, or modules. We aim to resolve standard license procurement requests within 2 business days.","callToAction":"Licensing Requests","introHtml":"Veson Support will collaborate with our Account Management and Finance Departments to review or issue licensing changes in a speedy fashion.","icon":10985,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10985","groups":[7],"key":""},{"id":"24","name":"Product support","descriptionHtml":"Before submitting an issue please reference our <a href=\"https://help.veson.com/vip/veson-nautical-support-process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a> to ensure the fastest overall resolution time. <a href=\"https://help.veson.com/vip/reporting-an-issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a> <a href=\"https://help.veson.com/vip/issue-categorization-priority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a> <a href=\"https://help.veson.com/vip/finding-solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a> ","callToAction":"Product support","introHtml":"Have a quick question or need help troubleshooting? Select this to request assistance.","icon":10980,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[7],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"Before submitting an issue please reference our <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/64258120/Veson+Nautical+Support+Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Veson Support Process</a> to ensure the fastest overall resolution time. <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1481343452/Reporting+an+Issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reporting an issue to increase resolution time</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1484619956/Issue%2BCategorization%2BPriority\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Setting priority and categorizing issues</a> <a href=\"https://vesonjira.atlassian.net/wiki/spaces/help/pages/1482031606/Finding+Solutions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using the Help Center to track progress</a> ","callToAction":"Report a bug","introHtml":"Please provide as much information as possible about the issue you're experiencing.","icon":10986,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[7],"key":""},{"id":"198","name":"Veson University","descriptionHtml":"Please fill in as much information as you can and our Veson University Team will assist you. <a href=\"https://university.veson.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to enroll in Veson University</a> or check out our <a href=\"https://university.veson.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs section</a>.","callToAction":"Veson University","introHtml":"Questions about our Veson University online learning solution","icon":10993,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10993","groups":[7],"key":""},{"id":"30","name":"Development project request","descriptionHtml":" We greatly value and appreciate feedback from our client community. As we plan our investment in new functionality, our Product Team evaluates feature requests against the following criteria – general applicability, size and complexity, and alignment with our existing strategy and roadmap. ","callToAction":"Development project request","introHtml":"Request to collaborate with Veson Nautical Services and Product Development for project and system investments.","icon":10987,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10987","groups":[],"key":""},{"id":"47","name":"Follow up task","descriptionHtml":"","callToAction":"Follow up task","introHtml":"","icon":10992,"iconUrl":"https://vesonjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10992","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[24,28,173,196,198]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d022b19-9c4f-331c-bdd0-6aa928f3bb5b","appLinkName":"System Confluence","appLinkUrl":"https://vesonjira.atlassian.net/wiki","spaceKey":"vesonIMOS","spaceName":"IMOS On-Prem","spaceUrl":"https://vesonjira.atlassian.net/wiki/spaces/vesonIMOS","isServer":false},"labels":[],"projectKey":"VS","serviceDeskId":3,"kbLinkDomainURLs":["https://vesonjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"Get the latest insights into your support experience with the Support Metrics dashboard","userLanguageMessageWiki":"To view your Support Metrics dashboard, select your profile in the upper right corner. 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